Arshdeep Singh

• Increased sales of eyewear products by developing tailored marketing initiatives and engaging with customers.
• Achieved sales targets consistently by motivating team members and implementing effective sales strategies.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Maintained a clean and organized workspace, ensuring optimal functionality for staff and patients.
• Resolved customer complaints professionally, addressing concerns in a timely manner to maintain client satisfaction levels.
• Collaborated with optometrists to offer comprehensive eye care services within the optical store setting.

• Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
• Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.

- Produce Assistant Manager to assist the department manager in effectively managing the team in the department while keeping our shelves fresh, and full and providing friendly customer service.

• Developed strong relationships with vendors, negotiating better pricing and securing preferred delivery schedules.
• Priced produce to achieve margin and sales goals.

- Help to control ordering for the department through effective use of the in-store purchasing systems.

- Liaise with suppliers as appropriate and ensure that all stock is sourced through approved suppliers, all orders are placed on time and all products are checked on arrival for quality.

- Handle customer enquiries and complaints appropriately and ensure effective interactions with customers at all times.

• Assisted in training new team members, fostering an environment of teamwork and continuous learning for all staff.

In this role need to facilitate price changes, set up new promotions, ensure all the ticketing is accurate, execute merchandising and presentation to a high standard, feedback trading info to management, all while playing a role in stock integrity.