Summary
Overview
Work History
Education
Skills
Certification
Extra-Curricular Activities
Personal Information
Disclaimer
Skill Sets
Accomplishments
Work Availability
Languages
Timeline
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Arshi Khan

Bush Street Lower Hutt,WGN

Summary

Dedicated operations manager with a proven track record of optimizing processes and driving efficiency within dynamic environments. Skilled in project management, strategic planning, and resource allocation to achieve measurable results. Known for successful team building, cost-cutting initiatives, and operational improvements without compromising quality. Reliable and adaptable leader committed to fostering high-performing teams and contributing to organizational growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Deputy Manager of Operations

Axis Bank Ltd.
05.2024 - 03.2025
  • Improved operational efficiency by streamlining processes and implementing best practices.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
  • Implemented new systems and technologies to optimize workflow and increase productivity.
  • Championed safety initiatives within the workplace, resulting in a decrease in accidents or incidents during daily operations.
  • Assisted clients with issues or requests and mentored employees on customer service techniques.
  • Assisted with daily cash and ATM balancing.
  • Oversaw branch operations and workflow for consistency.
  • Developed and implemented strategies for top-tier customer service.
  • Conducted cash and key audits for controls and compliance.
  • Streamlined bank operations by implementing efficient processes and procedures.
  • Improved cash management practices, ensuring accurate accounting and reconciliation of transactions.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.

Assistant Manager

HDFC Bank ltd
06.2021 - 04.2024
  • Exposure of working with clients and teams.
  • Ensured compliance with accounting deadlines.
  • Proper handling of client's grievances and handling their accounts on the front desk.
  • Duties/Responsibilities:
  • Greets and welcomes customers and potential customers and directs them to the appropriate bank staff.
  • Notifies appropriate staff when a visitor with an appointment arrives.
  • Oversees and maintains waiting area, keeping it stocked with brochures, deposit slips, and withdrawal forms.
  • Answers customer questions and provides general information on banking services and policies.
  • Answers incoming phone calls, transfers calls, and takes messages when necessary.
  • Follows up on minor customer issues.
  • Processes and distributes incoming mail; prepares outgoing mail for pickup.
  • Performs clerical and administrative services for branch staff as needed.
  • Performs other related duties as assigned by management.

HR Executive

Ambey World Skill Development Pvt Ltd
08.2019 - 05.2021
  • Recruitment and Selection
  • Great exposure in handling multiple walk-ins.
  • Managing the recruitment life-cycle for sourcing the best talent from diverse sources after identification of manpower requirements for new / existing departments.
  • Exposure in preparing JD, Job posting, end to end recruitment sourcing through different job portals.
  • Taking Preliminary Interviews & coordinating till the joining of employees.
  • Performing reference checks and handling all HR related queries.
  • Handled middle and senior level hiring across functions for both technical and non-technical profiles.
  • Develop effective and creative sourcing strategies designed to identify qualified candidates through various recruiting tools and avenues in a cost-effective manner.
  • Working with hiring agencies in order to get support for hiring drives.
  • Sourcing the right kind of profiles through internal database, headhunting, LinkedIn Sales Navigator, job portals, Vendor Management, networking as per job specifications given.
  • Induction and Orientation
  • Handling joining & induction on a weekly basis or as per business requirement. Verifying their documents, explaining them the job responsibilities, compensation and benefits, work schedules, company policies, promotional opportunities and other related information.
  • Sending welcome mail to selected candidates and issuing them appointment letters.
  • Following up with admin department for employee ID generation for new joiners in the system based on their attendance & keeping a track of employees after induction.
  • Capture feedback of new joiners on Induction process as well as on HR related queries, wherever needed.

Education

M.A - Human Resource Management

Jamia University
01.2019

Diploma in Modern Office Practice (Eng) -

Meera Bai Institute of Technology
01.2017

Skills

  • Microsoft Office (Excel, Word, Power Point,)
  • Operational excellence
  • Scheduling management
  • Organizational development
  • Incident management
  • Attentiveness
  • Clear communication skills
  • Ability to use positive language
  • Time management skills
  • Catalyst
  • Integrity
  • Ability to meet deadlines
  • Eager to learn

Certification

Diploma in Modern Office Practice (Eng), Meera Bai Institute of Technology, 05/01/17

Extra-Curricular Activities

Active participant in Knowledge activities at our organization. Actively participated in the events organized by our organization. Participated in block and district level inter school science exhibition and quiz.

Personal Information

  • Date of Birth: 06/19/96
  • Nationality: Indian

Disclaimer

I do hereby declare that to the best of my knowledge and belief what is stated above is correct, complete and is truly stated.

Skill Sets

  • Microsoft Office (Excel, Word, Power Point, VISIO)
  • Short Hand - 80 wpm
  • Typing - 35 wpm
  • Attentiveness: The ability to really listen to customers is so crucial for providing great service for a number of reasons
  • Clear communication skills
  • Ability to use positive language
  • Time management skills
  • The ability to be catalyst, someone who inspires and motivates others
  • Integrity
  • Ability to meet deadlines and work and eager to learn

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Intermediate (B1)

Timeline

Deputy Manager of Operations

Axis Bank Ltd.
05.2024 - 03.2025

Assistant Manager

HDFC Bank ltd
06.2021 - 04.2024

HR Executive

Ambey World Skill Development Pvt Ltd
08.2019 - 05.2021

Diploma in Modern Office Practice (Eng) -

Meera Bai Institute of Technology

M.A - Human Resource Management

Jamia University

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