Arshvinder Singh
Auckland,AUK
Summary
Goal-oriented and detail-oriented Manager with 12 years of experience in operations, contract management, and innovative development. Proven track record in providing accurate guidance, overseeing contracts, and mitigating risks. Strong leader adept at delivering executive support, managing multiple tasks, and prioritizing effectively. Proficient in expertly handling all aspects of travel arrangements, including flights, accommodations, and tours for both leisure and corporate clients. Experienced with GDS platforms such as Amadeus and Galileo and committed to delivering exceptional travel experiences and exceeding sales targets.
Overview
12
12
years of professional experience
Work History
Operations And Strategic Alliance And Portal Growth Manager(B2B Business)
Yatra Online Pvt.Ltd.
2012.04 - 2024.08
- Operational Leadership: Directed the operations team to enhance service delivery to B2B customers. Prepared staff schedules and assigned specific duties to ensure smooth operations.
- Team Development: Provided leadership through coaching, mentoring, and training initiatives, fostering team growth and performance improvement.
- Performance Management: Conducted weekly meetings with staff to review performance objectives and goals, ensuring alignment with organizational targets.
- Process Optimization: Identified and implemented opportunities for process automation and technology integration to boost productivity.
- Understanding GDS Platforms: Proficient in using Amadeus and Galileo GDS platforms for booking and managing flight travel services.
- Group Management: Handled group queries and managed interactions with multiple large groups efficiently.
- Technical Troubleshooting: Addressed and resolved technical issues related to portal operations, collaborating with developers for timely fixes.
- Inventory and Fare Management: Managed all LCC carrier inventories on the portal and ensured all types of fares were available online.
- Product Management: Oversaw the live deployment of multiple products, including Fixed Departure API, NDC fares, and Fare Grouping on the portal.
- Cross-Departmental Collaboration: Coordinated with sales and design teams to develop project roadmaps and create unique products to drive profitability and strengthen the brand.
- Data Analysis: Analyzed customer data to uncover opportunities for improving user experience, product development, and marketing strategies.
- Customer Engagement: Collaborated with cross-functional teams to devise innovative strategies for increasing customer acquisition and engagement.
- Feedback Implementation: Established processes for collecting and utilizing customer feedback to better understand needs and preferences.
- Growth and Expansion: Identified and established opportunities for business expansion through customer growth initiatives.
- Complaint Resolution: Resolved customer complaints related to sales and service through First Contact Resolution (FCR).
- Carrier Relations: Worked closely with Indian low-cost carriers and international carriers on flight commercials in the B2B industry.
Education
Bachelor of Arts -
SOL (Delhi University)
2015-11
High School -
Senior School Certificate Examination
2010-05
Intermediate -
Secondary School Examination
2008-05
Skills
- Strategic Sourcing
- Cost Analysis
- Technical Expertise
- Global Distribution Systems (Galileo, Amadeus) Knowledge
- Travel Itinerary Creation: Expert in designing and organizing personalized travel itineraries
- Booking Management: International and Domestic
- Client Engagement
- Effective Communication
- Business Development
- Service Support
- Relationship Management
- Sales Data Analysis
- Operations Management
- Eligibility Assessment
- Team Leadership
- Product Expertise
Special knowledge
- Strong analytical skills to perform in-depth problem analysis
- Good in handling customer Service
- Proficient with MS Excel, Word and PowerPoint
- Possess Leadership Skills
- Active and helpful personality
- Excellent decision-making in case of emergency
- Have Good knowledge of Amadeus and Galileo
- Leadership
- Fast Learner
- Problem-Solving
- Teamwork
- Communication
- Ability to Multitask
- Business Development Strategies
- Ability to Work in a Team
Personal Information
- Date of Birth: 27/06/1992
- Gender: Male
Languages
- English
- Hindi
- Punjabi
Hobbies and Interests
- Traveling
- Playing Cricket
Affiliations
- Attended SATTE for Yatra.com to promote business and market relationship
References
References available upon request.
Timeline
Operations And Strategic Alliance And Portal Growth Manager(B2B Business)
Yatra Online Pvt.Ltd.
2012.04 - 2024.08
Bachelor of Arts -
SOL (Delhi University)
High School -
Senior School Certificate Examination
Intermediate -
Secondary School Examination
Similar Profiles
LALIT KUMAR ARYALALIT KUMAR ARYA
Assistant Manager - Credit Control at Yatra Online LimitedAssistant Manager - Credit Control at Yatra Online Limited
Rahul KumarRahul Kumar
Software Engineer II at company : Code Vyasa , Client : Yatra online ltdSoftware Engineer II at company : Code Vyasa , Client : Yatra online ltd
SANTOSH N RAOSANTOSH N RAO
Deputy General Manager at Yatra Online Pvt LtdDeputy General Manager at Yatra Online Pvt Ltd