Artchie Antonio
Ilam,Chrishtchurch
Summary
Dedicated Customer Service Specialist with proven ability to prioritize and multi-task in fast-paced environments. Skilled in handling escalated customer support issues and working as part of a team to achieve personal and business goals. Personable and dedicated, with extensive industry experience. Passionate about building relationships, cultivating partnerships, and contributing to company success.
Overview
2
2
years of professional experience
Work History
Front of House Staff Member /Assistant Kitchen Staff Member
Kaimito Limited
Sockburn, Canterbury, Christchurch
01.2024 - Current
- Greeted customers and answered questions about menu items.
- Processed customer payments accurately and efficiently.
- Provided exceptional customer service to ensure satisfaction.
- Assisted with food preparation tasks as needed.
- Resolved customer complaints promptly and professionally.
- Informed customers of daily specials and promotions available at the shop.
- Collaborated with kitchen staff to ensure orders were prepared quickly and accurately.
- Answered phone calls from customers inquiring about orders and products.
- Packaged freshly-baked goods into bags or boxes with best-before labels attached.
- Stocked shelves with bakery products ensuring freshness dates were up-to-date.
- Assisted customers with their orders providing advice on different types of pastries available.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Provided excellent customer service to foster satisfaction and loyalty.
Customer Service Representative Inbound/Outbound Call Center Agent
Teleperformance
West McKinley, Taguig City, Philippines
12.2022 - 06.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Diagnosed system errors and implemented solutions to resolve them.
- Created reports on customer complaints and feedback for management review.
Education
Bachelor of Science - Criminology / Criminal Justice System
Arellano University - Andres Bonifacio Campus
Pasig City. Philippines10-2021
Online Training Certification - Mental Health And Wellbeing Support
MySkill
Online Study ProgramSkills
- Efficient Order Entry
- Customer Issue Management
- Welcoming Guests
- Comprehensive Menu Knowledge
- Professional Phone Communication
- Fostering Relationships
- Self-Care Routine
- Collaborative Teamwork
- Social Media Engagement
- Diverse Cultural Understanding
- Customer Service Expertise
- Service Excellence
- Dedicated To Quality Care
- Telephone Support Expertise
- Attentive Listening
Languages
Filipino / Tagalog
Native/ Bilingual
English
Professional
Timeline
Front of House Staff Member /Assistant Kitchen Staff Member
Kaimito Limited
01.2024 - Current
Customer Service Representative Inbound/Outbound Call Center Agent
Teleperformance
12.2022 - 06.2023
Bachelor of Science - Criminology / Criminal Justice System
Arellano University - Andres Bonifacio Campus
Online Training Certification - Mental Health And Wellbeing Support
MySkill
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