Arti Patel
Papatoetoe,AUK
Summary
Results-driven and highly motivated professional with extensive experience in administration, travel, and immigration services. Adept at balancing multiple priorities in fast-paced environments, I excel in delivering exceptional service and managing complex tasks with precision. With a strong foundation in cultural sensitivity, and decision-making, I am committed to contributing to organizational success by leveraging my expertise and dedication. Seeking a challenging role where my skills in time management, client relations, and problem-solving can drive impactful results.
Overview
18
18
years of professional experience
Work History
Administration Assistant / Receptionist
Suntory Oceania
Auckland
09.2022 - Current
- Manage reception duties, including greeting visitors and handling phone inquiries
- Process invoices and manage related financial documentation
- Coordinate and plan company events, ensuring seamless execution
- Assist with building maintenance and facility management
- Oversee courier processing and distribution
- Perform building warden responsibilities and general office management.
Immigration Officer
Immigration New Zealand
03.2020 - 02.2022
- Processed New Zealand Work Visas and interpreted immigration legislation
- Addressed queries from immigration advisers and lawyers, providing accurate information.
Longhaul Wholesale Consultant
Infinity Holidays
Auckland
04.2016 - 02.2020
- Provided quotes and booked international holiday packages tailored to customer preferences
- Advised on destinations, hotels, and tours, and resolved issues with travel suppliers
- Utilized Calypso, basic Galileo, and Sabre reservation systems.
Visa & Passport Consultant
CIBT Visas
London
06.2013 - 04.2015
- Reviewed and processed visa and UK passport applications for multiple countries
- Managed data entry, customer service, and responded to phone and email inquiries.
Passport Officer
Department of Internal Affairs
Auckland
11.2008 - 04.2013
- Processed New Zealand passport applications and handled urgent processing
- Managed passport printing, liaised with Apia, and provided emergency services
- Trained and mentored new staff.
Reservations Consultant
Gulliver’s Holiday
Auckland
06.2008 - 10.2008
- Facilitated bookings and quotes for travel in Australia and New Zealand
- Handled email inquiries, phone calls, and resolved issues with suppliers.
Ticketing Support
Gulliver’s Holiday
Auckland
06.2006 - 05.2008
- Managed PNRs for ticketing, answered phones, and ensured timely processing of urgent bookings.
Education
Certificate in Airline, Travel and Tourism -
NZ School of Travel & Tourism
01.2005
National Certificate in Travel Level 3 & 4 -
Microsoft Office Specialist Word & Excel -
First Aid -
Saber & IATA -
NCEA Levels 1,2,3 & 4 -
Papatoetoe High School
Skills
- Attention to Detail
- Independent
- Team-Oriented
- Decision-Making
- Cultural Understanding
- Personable
- Approachable
References
Available upon request
Timeline
Administration Assistant / Receptionist
Suntory Oceania
09.2022 - Current
Immigration Officer
Immigration New Zealand
03.2020 - 02.2022
Longhaul Wholesale Consultant
Infinity Holidays
04.2016 - 02.2020
Visa & Passport Consultant
CIBT Visas
06.2013 - 04.2015
Passport Officer
Department of Internal Affairs
11.2008 - 04.2013
Reservations Consultant
Gulliver’s Holiday
06.2008 - 10.2008
Ticketing Support
Gulliver’s Holiday
06.2006 - 05.2008
Certificate in Airline, Travel and Tourism -
NZ School of Travel & Tourism
National Certificate in Travel Level 3 & 4 -
Microsoft Office Specialist Word & Excel -
First Aid -
Saber & IATA -
NCEA Levels 1,2,3 & 4 -
Papatoetoe High School
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