Arti Sharma
Grenada North,WGN
Summary
Dynamic Reservations & Rental Operations Manager at Sebel Thorndon, skilled in financial reporting and customer service. Achieved significant revenue growth through effective occupancy monitoring and process optimization. Proven ability to lead teams and enhance communication, ensuring exceptional guest experiences while maintaining compliance with industry standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Reservations & Rental Operations Manager
Sebel Thorndon
Thorndon, Wellington
01.2024 - Current
- Optimized room bookings by coordinating with sales and reservation teams and training customer service coordinators.
- Analyzed meeting planners' room requirements to align with revenue management guidelines.
- Collaborated with maintenance and operations to resolve guest issues and manage room inventory efficiently.
- Forecasted daily project needs, successfully achieving hotel reservation goals.
- Oversaw reservation administration, updated systems, processed requests, and recommended strategies to maximize revenue.
- Prepared monthly financial reports detailing expenses, revenues, and occupancy rates for management review.
- Monitored tenant occupancy levels to ensure maximum rental unit utilization.
- Inspected vacated units to evaluate damage beyond normal wear-and-tear requiring repairs.
Reservation Supervisor
Doubletree By Hilton
Te Aro, Wellington
08.2024 - 01.2025
- Monitored competitors' activities to maintain competitive edge in rates and amenities.
- Ensured accurate bookings and availability through daily reservation activity oversight.
- Maintained organized records of all transactions, including cancellations, confirmations, and payments.
- Generated regular reports summarizing reservations data for management review.
Housekeeping Manager
Doubletree By Hilton
Te Aro, Wellington
06.2019 - 08.2024
- Facilitated budget preparation for labor and material costs to optimize expenses.
- Conducted quality control inspections for guest rooms and public areas to ensure standards.
- Developed comprehensive training programs for new hires, covering hotel policies and procedures.
- Ordered necessary cleaning supplies, linens, chemicals, and amenities to maintain operations.
- Established and enforced cleaning standards across all hotel departments for consistency.
- Resolved customer complaints promptly to enhance guest satisfaction and loyalty.
- Collaborated cross-departmentally on projects to improve service delivery and efficiency.
- Investigated incidents involving guests or employees to ensure safety and compliance.
Housekeeping Supervisor
Doubletree By Hilton
Wellington, Wellington
04.2018 - 06.2019
Housekeeping Supervisor
Quest Accommodation
01.2016 - 04.2018
Team Leader - Accounts Payables and Receivables
Pacific BPO Pvt Ltd.
Noida, Noida, India
05.2012 - 08.2015
- Managed Revenue Cycle functions for large billing client, overseeing five locations with $7.5 million monthly volume.
- Guided physicians and practices in achieving Meaningful Use requirements for Medicare and Medicaid programs.
- Ensured security standards compliance (HIPAA) while managing team production and client revenue.
- Streamlined operations by defining procedures, reducing accounts receivable aging, and improving efficiency.
- Developed processes to enhance team productivity and quality of output.
- Prepared daily, weekly, and monthly production reports to track team performance.
- Analyzed open item reports, prioritizing high dollar claims for resolution.
- Addressed denial EOBs, initiating corrective actions on patient accounts.
Education
BBA - Business Management
AWI
AWI International Education Group08-2016
Some College (No Degree) - Hospitality
Annamalai University
India06-2010
Bachelor of Arts -
CSJM University
India05-2007
Skills
- Financial reporting and revenue management
- Occupancy monitoring and reservation systems
- Data analysis and customer service
- Process optimization
- Conflict resolution strategies
- Inventory control
- Vendor negotiations
- Regulatory compliance standards
- Effective time management
- Communication enhancements
- Report creation
- Supply chain oversight
- Cost control and budgeting
- Team development initiatives
- MS Office proficiency
- Handling customer inquiries
- Customer service and assistance
- Residential customer service
Certification
- Health and safety at the workplace
- First aid certificate
- Manager's certificate
- Revenue management in the hospitality industry
Accomplishments
- Employee of the month a few times while working in different departments
- Pillar of Iron Award - 2023
- Team member of the year - 2022
Timeline
Reservation Supervisor
Doubletree By Hilton
08.2024 - 01.2025
Reservations & Rental Operations Manager
Sebel Thorndon
01.2024 - Current
Housekeeping Manager
Doubletree By Hilton
06.2019 - 08.2024
Housekeeping Supervisor
Doubletree By Hilton
04.2018 - 06.2019
Housekeeping Supervisor
Quest Accommodation
01.2016 - 04.2018
Team Leader - Accounts Payables and Receivables
Pacific BPO Pvt Ltd.
05.2012 - 08.2015
BBA - Business Management
AWI
Some College (No Degree) - Hospitality
Annamalai University
Bachelor of Arts -
CSJM University