ARTURO QUIROZ
ChristChurch,New Zealand
Summary
Dynamic and results-oriented professional with extensive experience in customer service. Excelled in building customer relationships and managing inventory, achieving a significant improvement in customer satisfaction. Skilled in team collaboration and effective communication, consistently delivering exceptional service and operational efficiency.
Overview
1
1
year of professional experience
Work History
Front of House
El Quincho in Riverside Market
12.2024 - Current
- Informed customers of daily specials, menu items, and restaurant policies.
- Answered phone calls, took reservations, and answered inquiries.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Performed opening and closing duties such as counting money, organizing supplies.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Assisted guests with special needs or accommodations, ensuring an inclusive environment.
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Handled all tasks related to beginning and end-of-day store operations.
- Recorded received goods into the company database.
Front of House, Bartender and Dish Washer
The Cuban Bar
11.2024 - Current
- Delivered food to customers promptly and efficiently.
- Ensured cleanliness of dining areas by wiping down tables post-meal.
- Operated dishwasher to sanitize kitchen items and utensils.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Provided drink suggestions to customers based on their preferences.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Managed accurate bar tabs and processed cash and credit card transactions.
Retail Assistant
@cquisitions in Barrington
11.2024 - Current
- Bagged or packaged purchases and wrapped gifts.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Maintained cleanliness and organization of store shelves and displays.
- Answered customer inquiries regarding product features, pricing, and availability.
SALES ASSISTANT/CASHIER
Converse
06.2024 - 10.2024
- Recommended, selected and located merchandise based on customer desires.
- Handled returns and exchanges according to company policies.
- Provided excellent customer service to clients in person and over the phone.
- Accepted and completed cash, check and credit card payments.
- Placed special orders or called other stores to find desired items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Helped customers find specific products, answered questions, and offered product advice.
SALES ASSISTANT/CASHIER
RipCurl
04.2024 - 05.2024
- Recommended, selected and located merchandise based on customer desires.
- Handled returns and exchanges according to company policies.
- Provided excellent customer service to clients in person and over the phone.
- Computed purchases and received and processed cash or credit payment.
- Accepted and completed cash, check and credit card payments.
- Organized store by returning merchandise to proper areas and restocked displays.
- Managed cash register transactions accurately and efficiently.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Used point-of-sale systems to track inventory levels and properly restock shelves.
- Processed orders accurately and efficiently using a POS system.
STATIONARY PRODUCTS SELLER
LapizLopez
11.2023 - 03.2024
- Reset store displays for special events and seasonal merchandise changes.
- Responded promptly to customer inquiries, complaints, and requests for product information.
- Assisted customers with purchases by sharing merchandise and pricing information.
- Identified customer needs by asking questions and advising on best solutions.
Education
High School Diploma -
The Greenland School
Chile10-2023
CERTIFICATE - Cambridge certificate in English (B1 Level)
University of Cambridge and Catholic University
01.2023
Skills
- Customer service
- Cash handling
- Point of sale
- Menu knowledge
- Food safety
- Product recommendations
- Team collaboration
- Conflict resolution
- Product knowledge
- Attention to detail
- Effective communication
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Front of House
El Quincho in Riverside Market
12.2024 - Current
Front of House, Bartender and Dish Washer
The Cuban Bar
11.2024 - Current
Retail Assistant
@cquisitions in Barrington
11.2024 - Current
SALES ASSISTANT/CASHIER
Converse
06.2024 - 10.2024
SALES ASSISTANT/CASHIER
RipCurl
04.2024 - 05.2024
STATIONARY PRODUCTS SELLER
LapizLopez
11.2023 - 03.2024
High School Diploma -
The Greenland School
CERTIFICATE - Cambridge certificate in English (B1 Level)
University of Cambridge and Catholic University
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