Arul Vignesh Perumal
Auckland,Auckland
Summary
A proactive team player with hands-on experience in hospitality and maintenance. Skilled in communication, presentation, and customer support, with a strong ability to assist and adapt in dynamic environments. Open to rewarding and challenging roles that build on existing skills while promoting continuous learning and growth.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Service Desk Agent
Freelance - Part Time
Chennai, Tamil Nadu
06.2022 - 05.2023
- Supported employers and enterprise customers as the first point of contact via phone, email, and chat, providing prompt and professional assistance.
- Handled service requests, general system access issues, and user enquiries, ensuring accurate logging and follow-up in ticketing/CRM systems.
- Assisted senior support staff by gathering information, documenting issues clearly, and coordinating escalations when required.
- Maintained organized records, monitored request status, and ensured updates were communicated clearly to stakeholders.
- Worked within agreed service timelines while managing multiple tasks in a fast-paced environment.
- Demonstrated strong communication, reliability, and a customer-first approach while working independently on a part-time basis.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Education
Postgraduate Diploma in Information Technology -
Eastern Institute of Technology
Auckland06.2025
Bachelor in Computer Science - Computer Science, Data structures, Testing, advance java, Engineering data, manining, Mnagement software, Scripting language
SRM UNIVERSITY
Chennai05.2022
Skills
- Project management
- Data structure
- Advance IT project
- Scripting
- Ethical hacking
- Problem solving
Certification
- Ethical hacking for beginners, 09/01/21, 10/01/21, provided hands-on training required to master the techniques hackers use to penetrate network systems and fortify your system against it.
- Getting started with AWS, 09/01/21, 10/01/21, Basic understanding on working nature of cloud and a few AWS services.
- Service Desk Job Simulation, 12/08/25, Completed a virtual IT support simulation with Datacom, applying ITIL practices to manage and resolve incidents. Gained experience in prioritising critical issues, resolving a network outage, and communicating clearly with users during service disruptions.
Languages
English
Bilingual
Hobbies and Interests
- Travel
- Explore
- Sports
Timeline
Service Desk Agent
Freelance - Part Time
06.2022 - 05.2023
Postgraduate Diploma in Information Technology -
Eastern Institute of Technology
Bachelor in Computer Science - Computer Science, Data structures, Testing, advance java, Engineering data, manining, Mnagement software, Scripting language
SRM UNIVERSITY