Arun Geevarghese Mathew
Tauranga
Summary
Compassionate Community Support Worker well-versed in managing finances, administering medication, and accompanying patients to medical appointments. Committed to providing quality care and complying with safety and hygiene standards. Dedicated to helping patients live an independent and fulfilling life. A patient individual with the objective to assist vulnerable and disabled patients. Dedicated to helping with household chores, meals, and errands. Willing to work in the community, in-home, or social care settings.
Overview
6
6
years of professional experience
Work History
Community Support Worker
ConneXu
10.2020 - 08.2023
- Developed warm and positive relationships with users, resulting in excellent satisfaction scores.
- Provided health crisis first response to prevent hospital admissions.
- Encouraged social participation by accompanying users to social activities and community events.
- Adhered to OSHA regulations at all times to create safe working environment.
- Devised and reviewed outcome-focused support plans, accurately assessing user needs and risks.
- Improved quality of life by supporting various aspects of personal care, including bathing and grooming.
- Reported concerns, problems, and changes to Community Support Manager immediately.
- Developed positive coping strategies for service users with mental health users to promote independence.
- Kept daily report book up to date and accurate, including records of financial transactions.
- Optimized outcomes by providing person-centerd care tailored to user needs and lifestyles.
- Completed tasks within specified timeframes and confirmed information shared between relevant internal and external parties.
- Promoted inclusion, maintaining positive links with variety of community organizations.
- Built positive working relationships with colleagues, families, and external organizations and professionals.
- Encouraged people to make choices and life decisions in line with Mental Capacity Act requirements.
- Facilitated nutritional assessment through accurate updating of food and fluid intake charts.
- Complied with all safeguarding, risk management, risk assessment, and lone working policies and procedures.
- Maintained strict confidentiality at all times, adhering to relevant company policy.
Senior Health Care Assistant
Bob Owens Retirement Village
03.2018 - 08.2020
- Promptly addressed and resolved performance concerns to maintain safe, effective care provisions.
- Maintained secure patient environments, enforcing safe systems and practices in line with safeguarding requirements.
- Collaborated with additional care providers to ensure seamless patient support.
- Worked with compassion and empathy, prioritizing well-being and dignity for optimal patient comfort.
- Carried out initial risk and requirement assessments, enabling development of bespoke care packages.
- Monitored junior staff to assess care provisions and implement continued best practices.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Optimized patient satisfaction through compassionate, considered care and communication.
- Maintained confidentiality and compliance standards for optimized patient care.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Maintained high levels of client satisfaction by providing tailored, personalized care that consistently met individual needs.
- Prepared healthy meals with additional mealtime planning, feeding, and support.
- Maintained optimal safety standards throughout client's home and care environments, prioritizing risk reduction, health, and hygiene.
- Maintained up-to-date knowledge of latest care practices by attending regular meetings and training opportunities.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Completed documentation of care, hospital actions, and patient activities for up-to-date client records.
- Monitored individual's physical and emotional well-being, promptly reporting changes and providing suggestions for care plan adjustments.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Minimized care continuity issues by keeping thorough, accurate records.
- Submitted reports to manager regarding status of clients.
- Monitored client health conditions and reported immediate issues to manager.
- Accompanied client to medical or dental appointments, grocery, and errands.
- Organized activities and exercises to promote physical and mental well-being.
Store Manager
Bottle-O NZ
07.2017 - 01.2018
- Completed opening and closing procedures each day.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Kept awareness of competitor activity and developed ideas to promote store.
- Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
- Assisted in recruiting, hiring, and onboarding store staff.
- Enforced licensing laws, health and safety regulations, and all regulatory guidelines and legislation at all events.
- Set SMART goals for store team, develop staff abilities, and increase sales performance.
- Built brand loyalty by promoting company loyalty schemes, hosting events, and engaging with repeat customers.
- Understood what drives overall business success and prioritized and delivered quality results.
- Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
- Challenged and inspired team members to achieve business results.
- Acted as liaison between staff and management to maintain two-way communications that improved store performance.
- Maintained strong partnership with Operations Manager to keep alignment and timely communication.
- Led regular staff performance reviews to provide guidance and support for individual development.
- Optimized store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Maximized profitability through efficient budgeting and identified opportunities for growth.
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
- Analyzed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Solicited customer feedback to understand customer needs and constantly improve product offerings.
Education
Graduate Diploma In Supply Chain Management - Management
Waikato Institute of Technology
Hamilton, Waikato 02.2016 - 03/2017
Bachelor of Commerce - Commerce
Mahatma Gandhi University
India 03.2012 - 06/2015
Skills
- Strong Communication: Ability to effectively communicate with individuals from diverse backgrounds and cultures, demonstrating empathy, active listening, and clear articulation of information
- Written Skills: Proficient in written communication, capable of preparing accurate reports, case notes, and documentation in a clear and concise manner
- Computer Literacy: Competence in using computer systems, software, and databases for record-keeping, data analysis, and report generation
- Clean Driver's License: Possession of a full clean New Zealand Driver's License, enabling travel to various locations for meetings, home visits, and supervision of offenders
- Flexibility in Working Hours: Availability to work Tuesday through Saturday to accommodate the operational requirements of the role
- Interpersonal Skills: Ability to build and maintain strong relationships, establish trust, and engage effectively with offenders, their families, and other stakeholders
- Risk Management: Skill in assessing individuals' situations and managing potential risks, while setting and maintaining appropriate boundaries to ensure public safety
- Motivational Skills: Capability to inspire and motivate offenders to make positive changes in their lives, providing guidance, support, and encouragement
- Organizational and Administrative Abilities: Strong administrative skills with a high level of organization, attention to detail, and ability to meet deadlines effectively
- Resilience and Maturity: Demonstrating resilience in dealing with challenging situations, maintaining a mature and composed approach to work, and adapting to changing circumstances
- Positive Attitude: A positive outlook and a genuine passion for helping others, serving as a positive role model and embodying the values of the department
- Relevant Experience: Previous experience working with a diverse group of people
Languages
English
Native
Timeline
Community Support Worker
ConneXu
10.2020 - 08.2023
Senior Health Care Assistant
Bob Owens Retirement Village
03.2018 - 08.2020
Store Manager
Bottle-O NZ
07.2017 - 01.2018
Graduate Diploma In Supply Chain Management - Management
Waikato Institute of Technology
02.2016 - 03/2017
Bachelor of Commerce - Commerce
Mahatma Gandhi University
03.2012 - 06/2015
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