Arun Krishnan
Auckland,New Zealand
Summary
Senior technology leader with 18 years of experience in enterprise service delivery and digital transformation across APAC, including New Zealand and Australia. Expertise in managing multi-tower environments with Salesforce, Java, microservices, Oracle, AWS, and OCI to deliver scalable IT services for large enterprises. Strong background in ITIL-aligned service management, focusing on SLA governance, risk mitigation, and continuous service improvement. Proven track record in stabilizing operations, modernizing legacy platforms, and implementing cloud-first strategies while aligning IT services with business objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Service Delivery Manager - Enterprise IT Portfolio
Tata Consultancy Services (TCS)
Auckland, New Zealand
05.2025 - Current
- Lead multi-tower delivery for Sky TV's enterprise platforms across Salesforce CRM, Java Spring Boot Microservices, Marketing Cloud, Billing, Web Enhancements, and AWS Cloud, supporting over 10 million users and 20+ projects annually.
- Govern end-to-end service delivery, ensuring alignment with business strategy, SLAs, and operational KPIs, maintaining service uptime above 99.9%.
- Drive service stability, incident governance, and continuous improvement initiatives, resulting in a 20% reduction in critical incidents.
- Engage with senior stakeholders, directors, and product owners to ensure roadmap alignment and achieve 95% satisfaction in service reviews.
- Mentor delivery teams and promote a culture of accountability and innovation, increasing team productivity by 20% over last 10 months.
- Championed customer service excellence, instilling a client-focused culture within the team.
Senior Program Manager
Tata Consultancy Services (TCS)
04.2022 - 04.2025
- Directed large-scale programs with 25+ team members, ensuring on-time, on-budget delivery.
- Implemented best-practice delivery frameworks across CRM, cloud migration, and application modernization.
- Led requirements analysis, solution design, and BRD development for enterprise clients.
- Managed risks, dependencies, and change controls across complex transformation programs.
Technical Project Manager
Tata Consultancy Services (TCS)
11.2021 - 07.2024
- Owned cross-functional delivery across infrastructure, databases, and application integration.
- Managed project plans, milestones, budgets, and stakeholder communication.
- Led Agile ceremonies and ensured sprint-level delivery governance.
- Designed application infrastructure and integration architecture for enterprise systems.
Oracle Infrastructure & Middleware - Service Delivery Owner
Infosys
India
07.2019 - 10.2021
- Managed 30+ onshore/offshore resources, ensuring SLA compliance and service stability.
- Oversaw incident, problem, and change management processes.
- Delivered service improvement plans, capacity planning, and performance optimization.
- Managed third-party vendors and contract deliverables.
- Led transitions, DR planning, configuration management, and release governance.
Technical Project Manager / Scrum Master - Oracle Customer Hub
Infosys
Sydney, Australia
03.2018 - 06.2019
- Facilitated Agile delivery, sprint planning, and backlog prioritization.
- Coordinated with business, PO, and development teams to ensure delivery alignment.
- Managed release cycles, risk mitigation, and change management.
- Delivered CRM enhancements for banking clients across APAC.
DevOps Solution Designer & Senior Consultant
Infosys
Sydney, Australia
05.2017 - 02.2018
- Designed DevOps pipelines and CI/CD frameworks for enterprise applications.
- Supported automation, release governance, and environment optimization.
Oracle Policy Automation Consultant
Infosys
Pune, India
04.2016 - 04.2017
- Designed OPA rules, UI components, and integrations for enterprise clients.
FINS Application Release Manager
Infosys
Pune, India
03.2014 - 04.2016
- Managed release cycles, sprint governance, and cross-team coordination.
- Led CRM enhancements, API integrations, and customer experience features.
Siebel Upgrade Specialist & Consultant
Infosys
Pune, India
09.2013 - 02.2014
- Led Siebel IP 2014 upgrade and environment stabilization.
Siebel Technical Lead / Application Owner
Tech Mahindra
Pune, India
07.2012 - 08.2013
- Led Siebel CRM delivery, release management, and service improvement initiatives.
- Delivered Telecom CRM enhancements and Lean process improvements.
Technical Lead (UK)
Tech Mahindra
Milton Keynes, UK
05.2010 - 07.2012
- Managed deployments, release cycles, and application operations for Telecom CRM.
Technical Associate / Senior Technical Associate
Tech Mahindra
India
01.2007 - 01.2010
- Delivered CRM customizations, automation, and production support.
Education
Post Graduate Certificate - Innovation & IT Management
Indian Institute of Management Bangalore (IIMB)
India01.2023
Bachelor of Engineering - Computer Engineering
Bharati Vidyapeeth University
India01.2007
Diploma - Computer Technology
Bharati Vidyapeeth
India01.2004
Skills
- Salesforce and Java expertise
- Oracle cloud management
- Service delivery and incident management
- Cloud migration strategy
- Agile project management
- Program governance
- Stakeholder engagement
- Change management
- Team leadership
- Risk assessment and mitigation
- Effective communication skills
- Continuous improvement strategies
- Problem solving and analysis
- Data analysis and reporting
- Time management techniques
- Mentoring and training development
- Incident investigation and resolution
- Training and coaching methodologies
- Customer engagement strategies
- Client relationship management
- Technology evaluations and assessments
- Project planning and implementation
- Customer satisfaction initiatives
- Task prioritization skills
- Employee motivation techniques
- Decision-making processes
- Scrum methodologies and practices
- SDLC knowledge and application
- Release management processes
- GitHub proficiency
- CI/CD practices and automation
Certification
- Associate Cloud Engineer, Google
- OCI Foundation Associate, Oracle
- OCI Multi-Cloud Architect Associate, Oracle
Personal Information
Date of Birth: 04 April 1983
Gender: Male
Nationality: Indian
Visa status: 2-Year Work Permit - ICT Project Manager
Timeline
Service Delivery Manager - Enterprise IT Portfolio
Tata Consultancy Services (TCS)
05.2025 - Current
Senior Program Manager
Tata Consultancy Services (TCS)
04.2022 - 04.2025
Technical Project Manager
Tata Consultancy Services (TCS)
11.2021 - 07.2024
Oracle Infrastructure & Middleware - Service Delivery Owner
Infosys
07.2019 - 10.2021
Technical Project Manager / Scrum Master - Oracle Customer Hub
Infosys
03.2018 - 06.2019
DevOps Solution Designer & Senior Consultant
Infosys
05.2017 - 02.2018
Oracle Policy Automation Consultant
Infosys
04.2016 - 04.2017
FINS Application Release Manager
Infosys
03.2014 - 04.2016
Siebel Upgrade Specialist & Consultant
Infosys
09.2013 - 02.2014
Siebel Technical Lead / Application Owner
Tech Mahindra
07.2012 - 08.2013
Technical Lead (UK)
Tech Mahindra
05.2010 - 07.2012
Technical Associate / Senior Technical Associate
Tech Mahindra
01.2007 - 01.2010
Post Graduate Certificate - Innovation & IT Management
Indian Institute of Management Bangalore (IIMB)
Bachelor of Engineering - Computer Engineering
Bharati Vidyapeeth University
Diploma - Computer Technology
Bharati Vidyapeeth