Arun Mago
Auckland
Summary
- Over 6 years' extensive experience in Customer Service, Sales and Relationship Management.
- Achieving and exceeding sales goals and meeting deadlines in a revenue-driven atmosphere.
- Strong selling and Presentation skills.
- Analysis of best-selling products.
- Proficient in the operation of POS applications.
- Ability to work under pressure, managing uncertainty and adapt to rapid change.
- Great knowledge of marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Extremely motivated, customer oriented individual with a solid track record of constantly exceeding business development goals. Key strengths include ability to meet tight deadlines and a flair for acquiring new business along with exceptional negotiation and follow up skills.
- Sales plans execution
- Account management
- Sales proposals
- Budget management
- Database maintenance
- Communication
- Competitor monitoring
- Can do attitude
- Online/direct marketing
- Strategic Thinking
- Competitive intelligence
- Materials management
- Proposals Writing
- Time management
- Customers' identification
Focused Sales Consultant providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player. Pursuing a new sales-driven role where hard work and dedication will be highly valued. Hardworking employee enthusiastic about learning products and marketing fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Sales Consultant
AIA New Zealand
10.2022 - 08.2023
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Receiving inbound calls and building effective relationships with customers and advisers alike
- Providing clear and concise information, processing requests and making good business decisions
- Identifying opportunities for process improvements
- Creating loyalty with our customers through providing an outstanding customer experience
- Handling and resolving queries in terms of claims first point of contact.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
Customer Service Specialist
Qantas Airlines
04.2022 - 09.2022
- Interview clients during telephone calls to obtain information useful in providing effective solutions
- Achieve sales objectives by making telesales and utilizing upselling opportunities
- Handle customers' orders and process credit card payments for transactions
- Proffer advice and recommendations concerning company products and services
- Manage inbound calls and Refunds to ensure effective and timely resolution of customer issues
- Maintain records of inquiries or complaints as well as logs of interaction with customers
- Calm angry or frustrated customers and ensure their challenges or issues are addressed properly
- Attend workshops, seminars, and conferences to enhance job skill and knowledge
- Go the extra mile to build and maintain positive trust relationship with clients.
Adminstration
Fair Advice NZ Ltd
08.2020 - 07.2021
- Meeting with clients
- Preparing quotes for clients
- Completing financial needs analyses
- Creating and explaining customized plans
- Assessing clients' financial portfolios
- Analyzing clients' risk
- Encouraging clients to invest in the future
- Dealing with directly from claims related quesries and emails
- Sending the renewal letters to clients and updating their personal CRM data changes in existing policies.
Business Development Manager
NZ Sure ltd
01.2016 - 07.2020
- Developing new business and strong, long term relationships with customers
- Doing in-depth need analysis with the prospective clients to find out their specific financial and insurance requirements
- Researching the suitable options available to make Recommendations to the prospect clients
- Identifying the risk exposures for existing clients in the review process and minimizing the financial risk by making right recommendations
- Controlling the paper trail with the support of back office staff from Need analysis to Statement of advice, completion of insurance applications, underwriting and regular reviews
- Obtain quality recommendations from satisfied customers word of mouth is how this business is built
- Ensure a high level of customer service satisfaction is achieved factoring in personal wealth development and risk management
- Develop in depth product knowledge and the ability to work with customers to develop their financial goals supported by a unique system.
Sales Representative
Lighting Direct
06.2015 - 01.2016
- Sell specific products and services to consumers
- Demonstrate products and show consumers how to maximize their features
- Explain different customizable features
- Discuss warranties and replacement parts
- Process orders in person and over the phone
- Check inventory to ensure product is in stock
- Bag and package purchases
- Achieving sales budgets and KPI targets
Sales Representative
Sellutions Limited
06.2014 - 05.2015
- Processing booked appointments, door to door dealing with customers for managing their insurance review for registered financial advisor
- Promoting the offers and taking the initiative along with other team members and sharing the customer service experience to new Employees
- Managing the kiosk in weekends for walk-in customers and to promote new offers and services
- Building ongoing customer relationships
- Achieving personal sales targets in line with KPI objectives.
MERCHANDISER
CROSSMARK PVT LTD Kellogg's
01.2015 - 04.2015
- Ensuring all products are displayed filling up the stock and build display within the guide time
- Update store manager that the products are short and maintain inventory for stock
- Build promotional stock in the Eye catching area like Aisle of value and checkout counter
- Check the stock available in the back store and maintain the space for refill the stock on picking face
- Choose the merchandise which most excellent fits the establishment's requirements.
Education
Abacus Institute of Studies
Auckland, NZ02.2014
Bachelor of Arts - Arts
Vinayaka Mission University
India02.2012
Skills
- Demonstrations
- Product and Service Knowledge
- Industry Trends
- Sales Funnel Management
Educational Summary
- Completed Diploma in Business Level 7 from Abacus Institutes-Auckland
- Bachelor's degree in Arts done from vinayka Mission University.
- 10+2 done from NIOS Jalandhar.
Personal Information
Date of Birth: 09/21/1987
Timeline
Sales Consultant
AIA New Zealand
10.2022 - 08.2023
Customer Service Specialist
Qantas Airlines
04.2022 - 09.2022
Adminstration
Fair Advice NZ Ltd
08.2020 - 07.2021
Business Development Manager
NZ Sure ltd
01.2016 - 07.2020
Sales Representative
Lighting Direct
06.2015 - 01.2016
MERCHANDISER
CROSSMARK PVT LTD Kellogg's
01.2015 - 04.2015
Sales Representative
Sellutions Limited
06.2014 - 05.2015
Abacus Institute of Studies
Bachelor of Arts - Arts
Vinayaka Mission University
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