Arun Sree
Auckland,New Zealand
Summary
Service Desk Engineer with expertise in remote support and ticket management at Spark New Zealand. Demonstrated success in optimizing service desk operations and delivering effective user training. Proficient in cloud technologies and problem-solving, committed to continuous improvement and collaboration to enhance performance and customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Desk Engineer
Spark New Zealand Trading Limited / Computer Concepts Limited
, Auckland
04.2023 - Current
- Provided technical support for hardware and software issues for diverse users
- Enterprise, Government, Internal Service Desk Experience
- Managed service requests using ticketing systems, ensuring timely resolutions (ServiceNow, Autotask, VFire, ASM, etc.).
- Managed user accounts and permissions in the Active Directory / Entra ID environment
- On-Prem, Cloud, and Hybrid support - M365 Stack (Exchange, Intune, Defender, Teams, SharePoint), Azure, VMware Polaris, Citrix, and Workspace ONE. Etc.
- Created scripts using PowerShell to automate administrative tasks efficiently
- Deployed new software releases, patches (windows OS) and system upgrades as required by users.
- Alerts / Network Monitoring and Management (PRTG / Logic Monitor)
- Cyber Security / Mail filtering tools (Defender, Mimecast, Trend Micro, etc.)
- Basic Networking Support
- Remote support tools: Kaseya RMM, TeamViewer, LogMeIn, Quick Assist, VMWare Horizon. Etc)
- Documented troubleshooting procedures and knowledge base articles for staff use
- Collaborated with cross-functional teams to enhance service desk operations
- Trained new team members on processes and customer service best practices
- Responded to customer inquiries regarding hardware, software and network issues.
- Provided remote support for offsite locations using remote control tools.
- Documented troubleshooting steps taken during incident resolution process.
Intern - Product Team Support
Umbrellar powered by pax8
08.2022 - 12.2022
- Assisted in onboarding new clients to Umbrellar services and solutions.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Collaborated with team members to streamline internal processes and improve efficiency.
- MS365 Products Subscription Management.
- Platforms used: MyCSP portal (SaaS), Salesforce, Zuora, and Microsoft Partner Centre.
- Case Escalation (Internal: developers / other teams, and External: Microsoft & Zuora)
- Azure Active Directory objects (user management, password management). Etc.)
- Conducted research on cloud technology trends to support project development initiatives.
Engineer / CNC (Computer Numerical Control)
Chant Productions
04.2017 - 12.2022
- Process design.
- Programming and Production. (Centroid Controller)
- Train new team members when required.
- Software used: SolidWorks, Monday.com, Office 365.
- Liaise with the sales team to meet the goals..
Engineer / Designs
TITAN COMPANY Ltd
07.2012 - 03.2015
- Process designing - Aerospace and Defense parts
- Engineering drawing control and release for FIA (First Article Inspection).
- Customer and vendor management for tools and supplies.
- FIA Project Management.
- Software used: SolidWorks, SAP, AutoCAD, UG NX, Microsoft Office.
Education
Diploma in Applied Network and Cloud Technology -
New Zealand Skill and Education
Auckland, New Zealand01.2022
Graduate Diploma in Operations and Production Management -
Universal College of Learning
Palmerston North, New Zealand01.2016
Graduate Diploma in Project Management -
Universal College of Learning
Palmerston North, New Zealand01.2016
Diploma in Tool and Die Making -
Nettur Technical Training Foundation
Cochin, India01.2013
Skills
- Technical support
- Incident management
- Active directory management
- Cloud technologies
- M365 stack
- Security protocols
- Patch management
- System administration
- PowerShell scripting
- Remote desktop support
- Documentation skills
- Team collaboration
Certification
- Microsoft Certified (AZ-900): Azure Fundamentals
- Microsoft Certified (AZ-104): Azure Administrator Associate
- Preparing for Terraform Associate Certification
Hobbies and Interests
- Cloud Computing
- Emerging technologies / Information Technology
- Troubleshooting (Computer/ Mechanical/ Automobile /Electrical devices)
References
- Josh Harnett, Team Leader, Spark New Zealand Trading Limited, josh.harnett@spark.co.nz, +64278594981
- Biju George, Senior System Engineer, Spark New Zealand Trading Limited, biju.george@spark.co.nz, +64 21 161 5254
Timeline
Service Desk Engineer
Spark New Zealand Trading Limited / Computer Concepts Limited
04.2023 - Current
Intern - Product Team Support
Umbrellar powered by pax8
08.2022 - 12.2022
Engineer / CNC (Computer Numerical Control)
Chant Productions
04.2017 - 12.2022
Engineer / Designs
TITAN COMPANY Ltd
07.2012 - 03.2015
Diploma in Applied Network and Cloud Technology -
New Zealand Skill and Education
Graduate Diploma in Operations and Production Management -
Universal College of Learning
Graduate Diploma in Project Management -
Universal College of Learning
Diploma in Tool and Die Making -
Nettur Technical Training Foundation
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