Service Desk Engineer with expertise in remote support and ticket management at Spark New Zealand. Demonstrated success in optimizing service desk operations and delivering effective user training. Proficient in cloud technologies and problem-solving, committed to continuous improvement and collaboration to enhance performance and customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Desk Engineer
Spark New Zealand Trading Limited / Computer Concepts Limited
, Auckland
04.2023 - Current
Provided technical support for hardware and software issues for diverse users
Enterprise, Government, Internal Service Desk Experience
Managed service requests using ticketing systems, ensuring timely resolutions (ServiceNow, Autotask, VFire, ASM, etc.).
Managed user accounts and permissions in the Active Directory / Entra ID environment
On-Prem, Cloud, and Hybrid support - M365 Stack (Exchange, Intune, Defender, Teams, SharePoint), Azure, VMware Polaris, Citrix, and Workspace ONE. Etc.
Created scripts using PowerShell to automate administrative tasks efficiently
Deployed new software releases, patches (windows OS) and system upgrades as required by users.
Alerts / Network Monitoring and Management (PRTG / Logic Monitor)