Arvin Gallares
Auckland,New Zealand
Summary
Results-driven Telecommunications Service Technician with over 12 years of industry experience, including 2 years at Transfield Services Ltd and a decade as an Owner Operator for Visionstream Pty Ltd. Expertise includes installation, maintenance, and troubleshooting of fiber optics, copper cabling, structured cabling, and telecom devices, consistently delivering high-quality service while exceeding client expectations. Proficient in civil construction tasks such as trenching and conduit installation, as well as the installation of essential structures for mounting equipment and wireless devices. A knowledgeable Field Support Technician with a strong track record in strategic planning and operational excellence, fostering team performance and driving business growth through effective leadership and problem-solving skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
BUSINESS OWNER/OPERATOR/TECHNICIAN
TELESOLUTIONS LTD.
06.2011 - Current
- Managed the daily operations related to customer service, inventory management, and marketing.
- Evaluated customer feedback data to improve customer service standards.
- Identified problems, made decisions, and interpreted results based on quantitative techniques.
- Provided leadership, direction, and guidance to staff members on projects.
- Defined strategic plans and kept business on track to meet objectives.
- Facilitated open communication between Employees to improve collaboration among teams.
- Developed and implemented operational strategies to enhance service delivery and customer satisfaction.
- Managed financial forecasting, budgeting, and resource allocation to optimize profitability.
- Led team training initiatives to improve employee performance and operational efficiency.
- Established key partnerships with suppliers to ensure quality materials and timely deliveries.
OWNER/OPERATOR
SPEAR COMMUNICATION LTD.
10.2010 - 06.2011
- Managed all aspects of the daily operations including personnel, inventory control, budgeting, pricing.
- Provided friendly and engaging customer service to internal and external customers.
- Developed and maintained relationships with clients, suppliers, and subcontractors to ensure successful completion of projects.
- Provided leadership by setting clear goals and expectations for team members.
SERVICE TECHNICIAN
ON SITE RECRUITMENT
07.2010 - 09.2010
- Utilized strong communication skills to efficiently interact with customers and provide technical advice.
- Conducted preventative maintenance on equipment to optimize performance.
SERVICE TECHNICIAN/ FIELD TECHNICIAN
COAST TELCO SERVICES LTD.
02.2010 - 06.2010
- Replaced worn-out components with genuine parts for optimal performance of the system.
- Conducted preventative maintenance on equipment to optimize performance.
- Tore down, repaired and rebuilt faulty assemblies.
- Kept maintenance and testing equipment operating by following instructions, troubleshooting breakdowns and maintaining supplies.
- Utilized strong communication skills to efficiently interact with customers and provide technical advice.
BUSINESS TECHNICIAN
TRANSFIELD SERVICES
02.2008 - 09.2009
- Assisted with network setup tasks such as configuring routers, switches, firewalls, VPNs.
- Configured user profiles in accordance with company policies regarding access rights and privileges.
- Restorations of DATA line specially business customers.
- Provided assistance with troubleshooting email server issues related to Outlook Exchange Server configuration problems.
- Restorations of ATM and other Banking link and communication
- Configuration of Payment link and POS
FIELD SUPPORT ENGINEER (OUTSIDE/ DATA PLANT)
DIGITAL TELECOMMUNICATIONS INC.
02.2001 - 01.2008
- Utilized excellent problem-solving skills to identify root causes quickly and accurately.
- Developed expertise in system administration, maintenance, and user support for multiple platforms.
- Extensive experience in configuring LAN and WAN networks with routers, switches, hubs.
- Proficient in resolving customer issues related to hardware and software products through remote access tools.
Education
Certificate - Computer Programming
Ateneo Computer Technology Center
Skills
- Manage inventory materials
- Cost analysis
- Cable and services locating
- Effective strategic planning
- Network management
- Documentation development
- Project management
- Technical report composition
- Customer service leadership
- Project and service coordination
- Skilled in utilizing Office 365 tools
- Efficient problem resolution
- Proactive maintenance strategies
- Fundamental electrical understanding
- VHF/UHF operation
Certification
- Telecommunications with strand in Optical Network, LEVEL 3
- New Zealand Certificate in Electricity Supply (Introductory) (Level 2), Telecommunications Connexis Infrastructure ITO
- NSN: 141573196
Languages
TAGALOG ( FILIPINO) AND ENGLISH - Bilingual
Spanish - Beginner
Timeline
BUSINESS OWNER/OPERATOR/TECHNICIAN
TELESOLUTIONS LTD.
06.2011 - Current
OWNER/OPERATOR
SPEAR COMMUNICATION LTD.
10.2010 - 06.2011
SERVICE TECHNICIAN
ON SITE RECRUITMENT
07.2010 - 09.2010
SERVICE TECHNICIAN/ FIELD TECHNICIAN
COAST TELCO SERVICES LTD.
02.2010 - 06.2010
BUSINESS TECHNICIAN
TRANSFIELD SERVICES
02.2008 - 09.2009
FIELD SUPPORT ENGINEER (OUTSIDE/ DATA PLANT)
DIGITAL TELECOMMUNICATIONS INC.
02.2001 - 01.2008
Certificate - Computer Programming
Ateneo Computer Technology Center
Customer acknowledgment for good service
Several Acknowledgment from the customer