Arvind Sindher
51 Taupo View Road,Taupo
Summary
A highly motivated and results-driven professional with a proven ability to thrive under pressure and lead teams effectively. Known for a hands-on, client-focused approach that fosters long-term relationships built on trust, expertise, and a deep understanding of customer needs. Demonstrated success in delivering exceptional service and driving results while maintaining a strong commitment to achieving organizational goals.
Overview
6
6
years of professional experience
Work History
Conference Coordinator
Suncourt Hotel & Conference Centre
07.2023 - 12.2024
- Budget Management: Expertly managed event budgets, optimizing resource allocation while maintaining high event standards and meeting financial objectives.
- Networking & Relationship Building: Organized and facilitated engaging networking opportunities, fostering meaningful connections and collaborations among industry professionals and stakeholders.
- Venue Selection & Coordination: Skillfully selected and negotiated event venues, balancing event requirements, budget constraints, and location preferences to ensure the ideal setting for each conference.
- Logistics & Event Coordination: Streamlined conference logistics, meticulously planning schedules and coordinating all aspects of the event to enhance attendee experience and operational efficiency.
- Customer Service Excellence: Delivered exceptional service to conference attendees, proactively addressing inquiries and ensuring a seamless experience throughout the event.
- Records Management: Maintained detailed planning documentation, ensuring efficient tracking of conference activities and streamlining future event coordination efforts.
- Invoicing & Financial Oversight: Managed invoicing for conferences, ensuring all payments were processed promptly and accurately, and consistently maintaining up-to-date financial records
Banking Specialist
Kiwibank
03.2020 - 04.2021
- Mortgage Advisory: Confidently explain and recommend mortgage options tailored to customers’ financial goals and aspirations, providing expert guidance throughout the application and approval process.
- Valuation Coordination: Efficiently process, analyze, and request building and home valuations to ensure accurate property assessments for loan applications and credit decisions.
- Account Opening & Financial Reviews: Conduct comprehensive financial reviews for new and existing customers, identifying their specific needs and recommending appropriate banking products to help them achieve their financial objectives.
- Transaction Management: Perform front-counter transactions, including deposits, withdrawals, transfers, payments, and account maintenance, ensuring accuracy and a high level of service at all times.
- Customer Relationship Management: Exceed customer service expectations, fostering long-term relationships and promoting customer retention through personalized service and proactive communication.
- Risk & Compliance Adherence: Consistently maintain and enforce the bank's risk management policies and compliance procedures, ensuring full regulatory compliance and protecting the bank's reputation.
- Cross-Selling & Business Development: Proactively cross-sell a range of banking products and services, contributing to new business acquisition and expanding existing customer relationships to achieve sales targets.
Checkout Supervisor
Countdown
10.2018 - 02.2020
- Proven commitment to exceptional customer service, able to resolve customer complaints.
- Empowered team members with tools to address serious issues such as theft in safe, professional manner.
- Supervised store opening and closing procedures, which included counting cash drawers and making deposits.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Supervised multi-cultural team members, enforcing compliance with operational policies and procedures.
- Monitored areas for security issues and safety hazards.
Education
Diploma in Business Management Level 5 And 6 - Accounting And Business Management
International College of Auckland
Auckland, New Zealand02.2017
High School - Commerce Stream
D.A.V Public School
Ambala Cantt, Haryana, India07.2014
Skills
- Exceptional Customer Service: Demonstrated commitment to delivering outstanding customer service, consistently exceeding client expectations and building long-term relationships based on trust and satisfaction
- Positive and Energetic Attitude: Friendly, approachable, and energetic demeanor, contributing to a positive work environment and enhancing team collaboration and customer interactions
- Strong Communication Skills: Excellent written and verbal communication abilities, capable of conveying information clearly and effectively to both customers and colleagues
- Adaptability Under Pressure: Skilled at remaining calm and focused while managing multiple tasks in high-pressure environments, ensuring efficient problem-solving and task completion
- Time Management Expertise: Proven ability to prioritize and manage tasks efficiently, ensuring deadlines are met without compromising quality or customer satisfaction
- CRM Software Proficiency: Experienced in using CRM platforms, including Pipedrive, to track customer interactions, manage sales pipelines, and improve customer relationship management
References
Chloe Vanderslik
Former Operations Manager at Suncourt Hotel
+61416212913
Wendy Morrissey
Former Branch Manager at Kiwibank Taupo
+64021807768
Timeline
Conference Coordinator
Suncourt Hotel & Conference Centre
07.2023 - 12.2024
Banking Specialist
Kiwibank
03.2020 - 04.2021
Checkout Supervisor
Countdown
10.2018 - 02.2020
Diploma in Business Management Level 5 And 6 - Accounting And Business Management
International College of Auckland
High School - Commerce Stream
D.A.V Public School
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