ARVINDER KAUR
NEW LYNN
Summary
Skilled account management professional with a proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
7
7
years of professional experience
Work History
Admin Operations & Account Manager
Retail and Automotive Sector
05.2021 - Current
- Supervising administrative staff and dividing responsibilities to ensure performance
- Coordinate office activities and operations to secure efficiency and compliance with company policies
- Manage phone calls and correspondence (e-mail, letters, packages etc.)
- Support budgeting and bookkeeping procedures
- Create and update records and databases with personnel, financial and other data
- Submit timely reports and prepare presentations/proposals as assigned
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Assisted in the development of training materials for new hires, ensuring a smooth onboarding process.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Drove revenue growth by identifying new business opportunities within existing accounts.
Operations Restaurant Manager
Pizza Hut
11.2019 - 04.2021
- Treat employees with dignity and respect; create an environment where the entire team does the same
- Prepare qualified employees for promotion to the next position
- Continually develop adequate numbers of Shift Leaders to meet the objectives of the business plan
- Train, coach and provide regular performance feedback (positive and corrective) to motivate and improve the performance of all employees
- Evaluate each employee’s performance based on clearly communicated standards and expectations
- Hold employees accountable for performance
- Make tough decisions regarding all performance related issues in the restaurant; confronts poor performance
- Provide appropriate and effective counselling and/or discipline
- Maintains proper documentation for all disciplinary situations
- Communicate and support team goals and expectations to all employees as outlines by the General Manager; coaches employees towards achieving team goals; recognizes and rewards employees who contribute to team goals
- Seek development and growth opportunities for personal improvement
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Restaurant General Manager
KFC
07.2018 - 11.2019
- Assisting the Restaurant General Manager run a successful store
- Driving an exceptionally high level of customer service through the team
- Regularly acknowledging great performance on a job well done
- Connecting with customers & growing sales
- Treat employees with dignity and respect; create an environment where the entire team does the same
- Prepare qualified employees for promotion to the next position
- Continually develops adequate numbers of Shift Leaders to meet the objectives of the business plan
- Train, coach and provide regular performance feedback (positive and corrective) to motivate and improve the performance of all employees
- Evaluate each employee’s performance based on clearly communicated standards and expectations
- Hold employees accountable for performance
- Make tough decisions regarding all performance related issues in the restaurant; confronts poor performance
Education
POST GRADUATE DIPLOMA IN BUSINESS (LEVEL 8) - ADVANCED HUMAN RESOURCES MANAGEMENT, ORGANISATIONAL BEHAVIOUR
UNITEC INSTITUTE OF TECHNOLOGIES
MOUNT ALBERT, AUCKLANDBACHELORS OF EDUCATION (LEVEL 7) - ACCOUNTANCY, ECONOMICS
GAURAV COLLEGE OF EDUCATION
High School Diploma -
BHARATI COLLEGE
SENIOR SECONDARY - COMMERECE WITH MATHEMATICS
G.G.S.S. SCHOOL
SECONDARY -
G.G.S.S. SCHOOL
Skills
- Financial Management
- Data Analytics
- Leadership
- Proficient in Microsoft Office Suite
- Project Management and Planning
- Strategy and Planning
- Accounting
- Economies (Micro & Macro)
- Human Resource Management
- Auditing
- Strategic planning
- Upselling
- SAP software proficiency
Accomplishments
- Achieve Gold level grade in Marketing quiz in MBA
Immigration Status
NZ Resident
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Admin Operations & Account Manager
Retail and Automotive Sector
05.2021 - Current
Operations Restaurant Manager
Pizza Hut
11.2019 - 04.2021
Restaurant General Manager
KFC
07.2018 - 11.2019
BACHELORS OF EDUCATION (LEVEL 7) - ACCOUNTANCY, ECONOMICS
GAURAV COLLEGE OF EDUCATION
SENIOR SECONDARY - COMMERECE WITH MATHEMATICS
G.G.S.S. SCHOOL
SECONDARY -
G.G.S.S. SCHOOL
POST GRADUATE DIPLOMA IN BUSINESS (LEVEL 8) - ADVANCED HUMAN RESOURCES MANAGEMENT, ORGANISATIONAL BEHAVIOUR
UNITEC INSTITUTE OF TECHNOLOGIES
High School Diploma -
BHARATI COLLEGE
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