Hi, I’m
Aryana Grootjans
Whakatane,Bay Of Plenty
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
years of professional experience
Work History
Green Cross Health
Medical Centre Manager
11.2019 - Current
Job overview
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with patients and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry patients.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Green Cross Health
Medical Receptionist Administrator Supervisor
02.2016 - 10.2019
Job overview
- Managed multi-line phone system and pleasantly greeted patients.
- Completed patient referrals to other medical specialists.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient information, demographic, and health history to keep information current.
- Adhered to strict guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Kept waiting room neat and organized.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
Green Cross Health
Medical Front Office Receptionist
05.2011 - 02.2016
Job overview
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed clerical duties and tasks for clinic administration.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Checked patient information, demographic, and health history to keep information current.
- Adhered to strict HDC guidelines to protect patient privacy.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Supported office staff and operational requirements with administrative tasks.
- Assisted with medical coding and billing tasks.
- Referred and screened patients to make best use of resources, triage staff, and serve community members.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Education
NZQAOnline
No Degree from Business Management
03.2020
Maritime CoastguardNZQA
No Degree from Radio Operator & Coastguard Volunteer Crew
01.2012
NZQAOnline
No Degree from Communications Business Admin & Accounting
01.1995
Skills
- Financial Management
- Strategic Planning
- Contract Management
- Policy Implementation
- Operations Management
- Workforce Management
- Complex Problem-Solving
- Business Administration
- Performance Management
- Staff Development
- Budget Control
- Key Performance Indicators
Timeline
Medical Centre Manager
Green Cross Health
11.2019 - Current
Medical Receptionist Administrator Supervisor
Green Cross Health
02.2016 - 10.2019
Medical Front Office Receptionist
Green Cross Health
05.2011 - 02.2016
NZQA
No Degree from Business Management
Maritime Coastguard
No Degree from Radio Operator & Coastguard Volunteer Crew
NZQA
No Degree from Communications Business Admin & Accounting
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