ARZO AZIMI
Summary
I am a driven individual actively pursuing a full-time role where I can apply my strong interpersonal abilities, effective time management, and adept problem-solving skills. I thrive on challenges and am eager to contribute to a dynamic team environment.
Key Strengths:
- Process/goal driven
- Ambitious mind-set
- Detail orientated with proficient analytical skills
- Excellent time management and scheduling abilities
- Team player with ability to build relationships internally and externally
- Pro-active in working unsupervised to deliver results
Overview
8
8
years of professional experience
Work History
Lending Consultant
RedZed Lending Solutions
02.2023 - 03.2024
- Developed strong relationships with customers through high levels of customer service
- Assisted customers in understanding loan terms and conditions to make informed decisions
- Collaborated with other departments to promptly process loan applications
- Processing and assessment of loan applications/loan onboarding
- Developed strong relationships with clients, ensuring repeat business and referrals for new clients
- Enhanced client experience through timely updates regarding application statuses and providing educational resources related to their chosen product
eCommerce Specialist
Coca-Cola Europacific Partners
01.2021 - 01.2023
- Management of the website to ensure consistency in customer experience and optimise sales growth opportunities
- Assist with managing social media updates on company web links
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service
- Boosted online sales by implementing effective SEO strategies and optimising product listings
- Reporting through Microsoft Excel
- Coordinated with marketing team to create successful promotional campaigns, driving traffic and increasing conversions
- Managed inventory levels for accurate stock-keeping, reducing backorders and maintaining customer satisfaction
- Order monitor through SAP Software
- Management of customer sales orders
- Working collaboratively with internal and external stakeholders
- Livechat
Digital Sales Consultant
Coca-Cola Europacific Partners
01.2019 - 01.2021
- Increased digital sales by developing and implementing effective online strategies
- Management of customer queries through to resolution via company phone queue, email inbox, LiveChat
- Boosted client satisfaction by providing personalised sales consultations and recommending tailored digital solutions
- Route management
- Outbound calling
- Enhanced customer retention through consistent follow-up and attentive account management
- Processing of sales orders
- Target selling new products to assigned customers
- Drove revenue growth by consistently meeting and exceeding individual sales targets
Administration & Office Support
THE GOOD VITAMIN CO
03.2017 - 12.2018
- Enhanced office efficiency by streamlining administrative processes and implementing new procedures
- Managed inboxes, allocating emails where appropriate
- Office typing and project filing
- Reduced overhead costs by negotiating with vendors for better pricing on office supplies
- Maintaining business registers and databases
- Assisted executives in organising schedules, managing travel arrangements, and preparing important documents for presentations or meetings
- Greeted clients on arrival
Sales & Service Specialist
Coca -Cola Europacific Partners New Zealand
03.2016 - 03.2017
- Improved customer satisfaction by providing timely and effective solutions to problems or concerns
- Allocated emails daily to manage
- Collaborated with cross-functional teams to ensure seamless delivery of products and services
- Product knowledge of over 100 SKUs
- Streamlined the sales process by implementing efficient CRM systems and tracking tools for lead management
- Maximised revenue opportunities with upselling techniques that catered to client's specific needs
- Enhanced team performance by training new hires and sharing best practices for successful business
- Updating team forecasts
- Consistently exceeded monthly targets, demonstrating a strong drive for results
Education
BBA - Business
Auckland University of Technology
Skills
- Microsoft Word/Excel/Power Point
- Outlook
- Tableau
- CRM System Management
- Teams
- Genesys
- Livechat
- Salesforce CRM Software
- Ecommerce Platform Knowledge
- Search Engine Optimisation
Languages
English
Native or Bilingual
Farsi
Native or Bilingual
Additional Information
Referees
Available upon request
Timeline
Lending Consultant
RedZed Lending Solutions
02.2023 - 03.2024
eCommerce Specialist
Coca-Cola Europacific Partners
01.2021 - 01.2023
Digital Sales Consultant
Coca-Cola Europacific Partners
01.2019 - 01.2021
Administration & Office Support
THE GOOD VITAMIN CO
03.2017 - 12.2018
Sales & Service Specialist
Coca -Cola Europacific Partners New Zealand
03.2016 - 03.2017
BBA - Business
Auckland University of Technology
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