ARZOO VOHRA
4/122 Archibald Road, Kelston,AUK
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Communicative, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Check-out Supervisor
New World Metro Queen Street Auckland
12.2022 - Current
- Engaging with customers in warm and friendly manners with smiley face.
- Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
- Supervising and managing check-out staff and help them with daily tasks
- Mentored junior team members, providing guidance on best practices and troubleshooting issues as needed.
- Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
- Collaborated with store management to develop strategies for improving overall store performance and customer experience.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Keep the work environment safe and healthy
- Communicate with merchandisers, dealers and distributors and order required stock
- Consistently met or exceeded performance targets set by store management, demonstrating a commitment to excellence in all aspects of the role.
- Adhered to company policies and procedures while maintaining a strong focus on delivering exceptional customer service at all times.
Sea Food Team Leader
New World Porirua
11.2021 - 11.2022
- Communicate with customers and serve them with required stuff
- Refilling of empty racks with required items and setup display and merchandise department
- Check all the items expiry date and discount or remove near to expire/expired items from the isle
- Order required stock and update data
- Taking care of check out and help customers with billings
- Making sure that deli and Sea food department meet all the cleaning required and food safety
- Doing some paper work about stocks and expiry dates
- Give training to newly recruit staff and teach them with proper knowledge about requirements
Deli Assistant
PakNSave Masterton
02.2021 - 10.2021
- Communicate with customers and serve them with required stuff
- Take orders of customers and pack ordered item
- Setup department serve over in the morning and closing down at evenings
- Refilling of empty racks with required items
- Label all the food item with expiry dates and make sure nothing is expired
- Cooking roast meals, chickens and pizzas
- Making sure that deli and Sea food department meet all required cleaning and stuff
- Doing some paper work about stocks and expiry dates
- Give training to newly recruit staff and teach them with proper knowledge about requirements
Factory Administrator (full-time)
Thos Holdsworths & Sons LTD
07.2020 - 01.2021
- Arrangements of puzzle games board for cutting, packing and wrapping every day
- Cutting layouts of puzzle games into given dimensions and pass forward for Checking
- Checking of cut puzzle games whether it cut properly or not
- Pass perfect cut puzzle games ahead for wrapping and packing and take out not good ones
- Wrapping and packing of puzzle games with company branding and images
- Teamwork with other colleagues to achieve company targets
Customer Service Representative (Part Time)
I-Village Restaurant
07.2020 - 12.2020
- Communicate with customers and allocate tables to them
- Take orders of customers and generate order tickets
- Pass on order tickets to chef
- Serving customers with foods and beverages
- Accepting bills and payments of customers
Civil Laboratory Assistant
Government Polytechnic for girls, Ahmadabad, India
12.2013 - 02.2020
Civil Laboratory Assistant
R.H.Patel Institute of technology, Goblej, India
07.2012 - 12.2013
- Perform Soil Testing and Surveying Operations
- Construction Material Testing like Bricks, Stones, Wooden Blocks, Steel Rods, Cement etc
- Update Dead Stock and Consumable Register
- Communicate with dealers and management head regarding materials and instruments
- Write off process activities of machines
- Teach Students how to use Instruments and testing of material
- Clean and Maintain Instruments Daily
Education
Diploma - Civil Engineering
Government Polytechnic For Girls
Ahmadabad, India03.2012
Higher Secondary -
Higher Secondary School
Mahmdabad, India03.2009
Skills
- Relationship builder
- Leadership and Team Management skills
- Decision Maker
- Time management
- Great customer Service
- Quick Learner
- Manage multiple tasks
- Store operations
- Cash handling and management
- Verbal and written communication
- Punctual and reliable
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Check-out Supervisor
New World Metro Queen Street Auckland
12.2022 - Current
Sea Food Team Leader
New World Porirua
11.2021 - 11.2022
Deli Assistant
PakNSave Masterton
02.2021 - 10.2021
Factory Administrator (full-time)
Thos Holdsworths & Sons LTD
07.2020 - 01.2021
Customer Service Representative (Part Time)
I-Village Restaurant
07.2020 - 12.2020
Civil Laboratory Assistant
Government Polytechnic for girls, Ahmadabad, India
12.2013 - 02.2020
Civil Laboratory Assistant
R.H.Patel Institute of technology, Goblej, India
07.2012 - 12.2013
Diploma - Civil Engineering
Government Polytechnic For Girls
Higher Secondary -
Higher Secondary School
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