Summary
Overview
Work History
Education
Skills
Languages
References
Personal Information
Timeline
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Asanka De Silva

Royal Oak,New Zealand

Summary

Customer Relations Officer with extensive experience at Keells Supermarket, recognized for enhancing customer satisfaction and resolving complex issues. Proficient in Microsoft Office and skilled in team collaboration, effectively managed inquiries and addressed billing discrepancies. Achievements include improved service delivery and strengthened customer relationships through proactive engagement. Dedicated to excellence in all customer interactions.

Overview

22
22
years of professional experience

Work History

Customer Relations Officer

Cool planet
01.2024 - 08.2024
  • Handled customer complaints via phone, email, and in-person.
  • Collaborated with team members to improve service delivery and reduce

Customer Relations Officer

Keells Supermarket
02.2023 - 10.2023
  • Assisted daily customers with inquiries, returns, and product recommendations, ensuring high satisfaction.
  • Managed point-of-sale (POS) transactions and resolved billing discrepancies promptly.

Lieutenant Commander

Sri Lanka Navy
10.2002 - 06.2023
  • Lead, mentor, and manage personnel
  • Planned and executed military ceremonies, formal dinners, and official receptions
  • Onboard and onshore catering operations, including menu planning, food preparation, and service delivery for naval personnel and dignitaries.
  • Managed inventory and supply chains for galley (kitchen) operations.

Education

Master of Business Administration (MBA) -

University of Bedfordshire
UK
05.2023

Skills

  • Microsoft Office
  • Record-Keeping
  • Customer Service Tools
  • Communication Tools
  • Remote Support
  • Communication Skills
  • Time Management
  • Problem-Solving
  • Multitasking
  • Team Collaboration

Languages

  • PTE Academic, 08/01/24, 58
  • IELTS (General), 06/01/23

References

  • Tharusha Rupasinghe, Customer Service Representative, Z Energy Limited (Whangaparoa), sandanil.tharusha@gmail.com, 0224251011
  • Dehaine Silva, Employee, Urban Gourmet (Montana Group), akila.as84@gmail.com, 0226070123

Personal Information

Visa Status: Full-time work visa

Timeline

Customer Relations Officer

Cool planet
01.2024 - 08.2024

Customer Relations Officer

Keells Supermarket
02.2023 - 10.2023

Lieutenant Commander

Sri Lanka Navy
10.2002 - 06.2023

Master of Business Administration (MBA) -

University of Bedfordshire

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Asanka De Silva