Asari Yamabelleilani Petelo
Auckland,Mangere
Summary
Proven track record in enhancing customer satisfaction and team efficiency, as demonstrated at Courier Post. Skilled in customer relations and organization, adept at fostering positive relationships and resolving issues. Leveraged critical thinking and active listening to improve service processes, showcasing a commitment to excellence and teamwork.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Staff Member
Courier Post
03.2022 - 08.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Established and maintain strong relationships with colleagues through meetings and communication.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
Customer Service Representative
Cotton On
11.2021 - 03.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to Supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Sought ways to improve processes and services provided.
- Actively listened to customers, handled concerns quickly and escalated major issues to and communication.
Education
Arts
University of Samoa
Apia, Samoa01-2021
Arts
Aana 2 College
Apolima, Samoa01-2020
Arts
Aana 2 College
Apolima Samoa01-2019
Skills
- Strong teamwork
- Critical thinking
- Cleaning and organization
- Customer relations
- Problem resolution
- Retail
- Cultural awareness
- Active listener
Certification
- Secondary School Leaving Certificate- 2020
- Secondary School Certificate - 2019
Languages
English
Professional Working
Samoan
Native or Bilingual
Timeline
Staff Member
Courier Post
03.2022 - 08.2022
Customer Service Representative
Cotton On
11.2021 - 03.2022
Arts
University of Samoa
Arts
Aana 2 College
Arts
Aana 2 College
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