Anngela Fulton
Manawatū,Feilding
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Insurance Consultant
AA - Automobile Association
, Palmerston North
07.2014 - Current
- Identified customer needs and recommended appropriate products.
- Responded promptly to customer inquiries, complaints, and requests for product information.
- Served as a point of contact for customers throughout the life cycle of their policies.
Customer Service Representative
AA - Automobile Association
, Palmerston North
07.2013 - 07.2014
- Provided exceptional customer service to ensure customer satisfaction.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Identified opportunities for upselling additional products or services based on customer needs.
Restaurant General Manager
KFC
, Neslon
02.2000 - 11.2007
- Monitored daily operations to ensure adherence to established policies and procedures.
- Kept up-to-date records of employee performance reviews.
- Assisted in resolving any disputes between customers or employees.
- Performed administrative tasks such as payroll processing and accounts receivable management.
- Provided direction, guidance and motivation to team members.
- Created weekly work schedules according to staffing needs.
- Recruited, trained and supervised staff members.
- Maintained accurate inventories of food, supplies and equipment.
- Conducted regular meetings with staff members to discuss operational issues.
- Implemented cost-saving measures while maintaining high quality service levels.
Cashier
KFC
, Alexandra
02.1996 - 02.2000
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Balanced daily transactions on a computerized point-of-sale system.
- Issued receipts, refunds, credits or change due to customers.
Education
Work Related Training And Learning Opportunities
Skills
- Licensed Insurance Agent
- Policy sales
- Customer Engagement
- Professionalism
- Time Management
- Written Communication
- Organizational Skills
- Teamwork and Collaboration
Timeline
Insurance Consultant
AA - Automobile Association
07.2014 - Current
Customer Service Representative
AA - Automobile Association
07.2013 - 07.2014
Restaurant General Manager
KFC
02.2000 - 11.2007
Cashier
KFC
02.1996 - 02.2000
Work Related Training And Learning Opportunities
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