Aselemo Masara
Canterbury - Christchurch City,CHCH
Summary
Dependable LEAD TECHNOLOGY TECHNICIAN with 33 years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions. Dependable senior technician with 6 years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable LEAD TECHNOLOGY TECHNICIAN with strong ability in completing tasks. Offering high level Technical skills. Highly organized, proactive and punctual with team-oriented mentality.
Overview
34
34
years of professional experience
Work History
LEAD TECHNOLOGY TECHNICIAN
TELTRAC COMMUNICATIONS
Canterbury - Christchurch City, CHRISTCHURCH
10.2005 - Current
- Installed, configured, tested, and maintained operating systems in structured cabling , security cabling , AV cabling and complete setup of IT communications / server rooms to ISO standards.
- Installed, configured, tested and maintained operating systems in WAPs, CCTV.
- Provided technical support to end-users for network connectivity issues.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Ensured compliance with applicable laws and regulations related to information security.
- Maintained inventory of all technology assets including hardware components and peripheral devices.
- Managed multiple projects simultaneously while meeting deadlines.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Supervised and directed workers engaged in installation of data communication equipment.
- nstalled and configured telecommunications systems, such as voice, data and fiber optic networks.
- Tested and troubleshot complex network hardware and software problems to ensure optimal performance.
- Provided technical guidance to junior technicians during installation of new equipment.
- Maintained network security by monitoring user access levels and enforcing security protocols.
- aid out cabling plans and ran through buildings to desired locations.
- Read and interpreted technical drawings, maps and blueprints prior to starting tasks.
- Assisted with developing long-term strategies to accommodate future needs of telecommunications network.
- Analyzed technical manuals and diagrams to determine proper connections for data communication lines.
- Identified opportunities to improve use and functionality of customers systems and provided recommendations.
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
- Designed wiring plans for new buildings and built renovations for data and voice communications.
- Ran wires between components and to outside cable systems.
- Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
- Installed and repaired distribution racks and cables.
- Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
Senior Telecommunications Technician
TELECOM FIJI
SUVA, SUVA
08.1990 - 07.2005
- Installed and configured telecommunications systems, such as voice, data and fiber optic networks.
- Tested and troubleshot complex network hardware and software problems to ensure optimal performance.
- Provided technical guidance to junior technicians during installation of new equipment.
- Maintained network security by monitoring user access levels and enforcing security protocols.
- Performed maintenance on existing telecommunication systems to ensure proper functioning.
- Conducted system tests to evaluate the functionality of newly installed equipment.
- Resolved customer complaints related to telecommunication issues in a timely manner.
- Implemented best practices for use of telecommunications systems within an organization.
- Monitored daily activities of telecom operations staff to ensure quality control standards were met.
- Analyzed network traffic patterns to identify potential bottlenecks or other anomalies impacting performance.
- Identified opportunities for improvement in current telecom processes and procedures.
- Interpreted engineering drawings related to the installation of telecommunications infrastructure.
- Trained users on how to properly utilize newly installed telecom systems.
- Measured, cut, spliced and installed wires and cables.
- Installed, set up and repaired devices and system components.
- Installed network interface devices and rearranged inside wiring.
- Logged service calls and closed work orders by recording issues resolved and services provided.
- Read and interpreted technical documentation in order to accurately configure equipment.
- Briefed customers on equipment, usage and product specification.
- Laid out cabling plans and ran through buildings to desired locations.
- Read and interpreted technical drawings, maps and blueprints prior to starting tasks.
- Assisted with developing long-term strategies to accommodate future needs of telecommunications network.
- Analyzed technical manuals and diagrams to determine proper connections for data communication lines.
- Identified opportunities to improve use and functionality of customers systems and provided recommendations.
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
- Designed wiring plans for new buildings and built renovations for data and voice communications.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Tested connections to verify power supplies and communication link functionality.
- Assembled and installed communication equipment.
- Climbed poles and ladders to install, maintain or inspect equipment.
- Ran wires between components and to outside cable systems.
- Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
- Installed and repaired distribution racks and cables.
- Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
Education
HIGHER TECHNICIAN CERTIFICATE
TELECOM TRAINNING CENTER
SUVA08-1996
Skills
- Hardware Installation
- VoIP Systems
- Technical Troubleshooting
- Device Installation
- Report Preparation
- Hardware Configuration
- System Maintenance
- Problem-Solving
- Time Management
- Written Communication
- Troubleshooting Network Issues
- Interpersonal Communication
- Team Collaboration
- Professionalism
- Relationship Building
Languages
ENGLISH
Full Professional
Fiji
Native/ Bilingual
Websites
Timeline
LEAD TECHNOLOGY TECHNICIAN
TELTRAC COMMUNICATIONS
10.2005 - Current
Senior Telecommunications Technician
TELECOM FIJI
08.1990 - 07.2005
HIGHER TECHNICIAN CERTIFICATE
TELECOM TRAINNING CENTER
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