Ash Males
Auckland,Freemans Bay
Summary
Skilled manager showcasing advanced team leadership, strategic planning, and organizational expertise cultivated over a prosperous career. Skillfully empowers team members to independently handle daily tasks and fulfill customer demands. Diligent in training and mentoring, with exceptional management skills and a results-focused approach.
Overview
9
9
years of professional experience
Work History
Manager
GLASSONS
10.2018 - 12.2023
- Recruiting and training high performing team for in-store and other store locations.
- Conduct group training sessions to keep team members update with store standards and company policies
- Driving sales and promotional activities to exceed sales targets and KPIs
- Training and mentor new store managers
- Managing day-to-day operational deadlines such as rosters and wage management
- Maintaining store presentation standards through effective visual merchandising and stock management
- Leading by example
- Creating healthy work environment
- Managing incoming/outgoing stock and day-to-day administration
- Inventory Management and loss prevention
- Handling all returns, faulty or damaged stock
- Maintaining overall organisation and presentation of stockroom
- Working efficiently with floor staff to deliver best possible customer experience
- Maintaining up to date product knowledge with weekly product stock drops and trending fashion pieces to execute visual merchandising plans
- Collaborating with our National Visual Merchandiser to provide market insights, strategic planning, and feedback on product performance.
Management Team
H&M
08.2016 - 10.2018
- Working at the heart of a fast pace fashion business
- Creating an environment that inspires customers
- Drive sales to maximise profitability
- Being a role model with the H&M values
- Exceeding expectations for customers experience
- Ensuring sales targets, conversions and budgets are reached
- Leadership
- Providing direct and indirect customer service
- Ensure store procedures are followed
- Assisting with allocation of new product
- Maintaining high visual merchandising standards
- Ensuring sales campaigns and sales activities are implemented according to H&M standards
- Providing feedback to team members
- Training new management
- Daily planning of staff (+20 staff members)
- Cash management
- Stock handling
- Supporting with new store openings around the country
- Maintain safe work environment for staff and customers
- Acting with integrity.
Store Manager
Dotti
09.2014 - 08.2016
- Ambassador of Dotti brand
- Driving and processing sales
- Store housekeeping
- Providing exceptional customer service
- Styling
- Cashing up/ closing store
- Cash handling
- Banking
- Leadership
- Ability to work in fast pace environment
- Multitasking
- Achieve sales, wages, KPI, shrinkage targets & season budgets
- Refunds
- Visual merchandising
- Stock handling
- Motivating team
- Rostering
- Staff recruitment & development
- Inducting new staff members
- Archiving.
Education
Art, Design & Fashion - Fashion Design
Whitecliffe College
Wellington, NZ12.2023
High School Diploma -
Macleans College
Auckland, AUK01.2012
Skills
- Task Delegation
- Negotiation and Conflict Resolution
- Goal Setting
- Business Planning
- Brand Management
- Contract Management
- Strategic Planning
- Budget Management
- Scheduling and Coordinating
- Customer Relationship Management
- Performance Management
- Sales Techniques
- Hiring and Training
Hobbies and Interests
- Fashion Design
- Reading
- Yoga
- Snowboarding
References
ON REQUEST
Timeline
Manager
GLASSONS
10.2018 - 12.2023
Management Team
H&M
08.2016 - 10.2018
Store Manager
Dotti
09.2014 - 08.2016
Art, Design & Fashion - Fashion Design
Whitecliffe College
High School Diploma -
Macleans College
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