Summary
Overview
Work History
Skills
Additional Information
Timeline
Generic

ASH SHARMA

Auckland,AUK

Summary

Hardworking Collections Specialist that is enthusiastic about working with clients. Bringing years of experience in collections, credit control, insurance, administration and a lot more. Strong attention to detail and excellent time management skills. Eager to take on a new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of all objectives.

Overview

5
5
years of professional experience

Work History

Credit Collections Specialist

Beneficial Insurance Limited
09.2023 - 04.2024
  • Maintained strict adherence to regulatory compliance requirements as they pertained to credit collections activities, ensuring all actions taken were within legal bounds.
  • Improved cash flow for the company through timely collection of outstanding receivables and efficient management of credit terms.
  • Exceeded personal collection targets consistently while maintaining high levels of customer satisfaction throughout challenging negotiations.
  • Collaborated with sales teams to ensure proper credit evaluation, contributing to a reduction in bad debt writeoffs.
  • Contributed to improved cash flow by promptly addressing overdue accounts with effective negotiation skills and payment arrangements.
  • Increased overall effectiveness of the collections team by providing ongoing coaching, training, and support to staff members.

Account Representative Specialist (Debt Collector)

Collection House
08.2021 - 01.2023
  • Processed client payments and updated accounts
  • Analyzed accounts for delinquencies and other ongoing issues
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges
  • Contacted customers to assess satisfaction and current needs
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Brand Ambassador

Brand Spanking
09.2019 - 05.2021
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion
  • Communicated product information with confidence and educated consumers about company
  • Engaged, educated and befriended customers to deliver amazing shopping experience
  • Showed understanding of customer's personal style and preferences when offering product advice.

Skills

  • Insurance Practices
  • Administration and Management
  • Negotiation and Resolution
  • Account Updates
  • Payment Scheduling
  • Correspondence Sorting and Filing
  • Customer Locating
  • Account Resolutions
  • Credit and Collections
  • Persuasive Negotiations
  • Skip Tracing
  • Customer Satisfaction
  • Customer Interaction
  • Credit analysis
  • Organizational Skills
  • Sales Proficiency
  • Flexible & Adaptable
  • Customer Service
  • Excellent work ethic
  • Self-motivated professional
  • Self-Motivated
  • Debt Negotiation
  • Call center experience
  • Conflict resolution techniques
  • Direct Debit and Credit handling
  • Microsoft Excel
  • Legal Compliance
  • Risk Management

Additional Information

An extremely hard working individual that was unfortunately on the receiving end of a significant downsize of almost 40%. But nonetheless, I'm always looking around the office for more work to do to take some pressure off my colleagues. Always taking calls, difficult customers/accounts and consistently going above and beyond. I'm the type of employee that will come in 2 hours early and leave 2 hours late as you will most likely hear about from my references. You can trust me to get everything done before the deadline even if you think its not humanly possible. You will also notice I make a habit of possessing the highest stats by a significant margin for most important areas of work with number of calls/accounts worked only being a couple of the mentioned areas according to all reports and graphs (which can be provided if necessary)

Timeline

Credit Collections Specialist

Beneficial Insurance Limited
09.2023 - 04.2024

Account Representative Specialist (Debt Collector)

Collection House
08.2021 - 01.2023

Brand Ambassador

Brand Spanking
09.2019 - 05.2021
ASH SHARMA