Ashani Dilmi
Auckland,AUK
Summary
Accomplished Buying and Delicatessen Manager at New World Supermarket, adept in supplier relationship management and team leadership. Spearheaded cost-saving initiatives and enhanced supplier performance, fostering a culture of teamwork and strategic negotiation. Achieved significant improvements in customer service and operational efficiency, contributing to sustainable company growth.
Overview
7
7
years of professional experience
Work History
Buying Manager
New World Supermarket
01.2018 - Current
- Organized training sessions for purchasing team members to enhance their skills in negotiation tactics or other relevant topics continuously.
- Coordinated with cross-functional teams to resolve any discrepancies between purchase orders, invoices, or deliveries promptly and efficiently.
- Managed a high-performing purchasing team, providing guidance and mentorship to achieve departmental goals.
- Contributed to sustainable practices within the organization by selecting environmentally friendly products whenever feasible without compromising quality or cost-efficiency standards.
- Achieved cost savings by negotiating with suppliers and implementing strategic sourcing initiatives.
- Developed strong relationships with key suppliers,resulting in improved service levels and reduced lead times.
- Improved supplier performance through regular evaluations and effective communication.
- Supported company growth by identifying and onboarding new suppliers that aligned with business objectives.
- Forecasted purchasing trends and improved merchandising strategies.
Delicatessen Manager
New World Supermarket
01.2018 - Current
- Maximized profitability by monitoring expenses closely while maintaining high-quality standards in product offerings.
- Collaborated with store management on promotions, specials, and marketing efforts to attract customers and drive revenue growth.
- Ensured compliance with health department regulations through regular staff training sessions and adherence to sanitation guideline
- Assisted customers with special orders or requests while maintaining a friendly demeanor.
- Ensured compliance with health department regulations through regular staff training sessions and adherence to sanitation guidelines.
- Provided excellent customer service by addressing inquiries promptly, resolving issues effectively, and offering personalized recommendations.
- Identified opportunities for cost savings through bulk purchasing agreements with vendors.
- Reduced employee turnover by fostering a supportive work environment and providing opportunities for growth.
- Trained and supervised staff to ensure consistent delivery of quality products and exceptional customer service.
- Improved overall efficiency of the department by cross-training employees in multiple roles.
- Implemented new merchandising strategies for enhanced product visibility and increased sales.
- Developed strong relationships with suppliers, negotiating favourable pricing and ensuring timely deliveries.
- Successfully implemented new menu items based on trends in the industry.
- Enhanced food presentation skills among staff members through coaching on proper display techniques.
Duty Manager
New World Supermarket
01.2018 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
Education
Level 5. Businesses Planning And Leadership. - Business Planning
MIT , Unitec
Manukau, NZ09.2022
Skills
- Supplier Relationship Management
- Suppliers evaluation
- Budget Planning
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
- Team Collaboration
- Team Leadership
- Decision-Making
- Strategic negotiation
- Demand forecasting
Additional Information
I have Duty Managers license.
I have liquor license.
I have first aid license.
Timeline
Buying Manager
New World Supermarket
01.2018 - Current
Delicatessen Manager
New World Supermarket
01.2018 - Current
Duty Manager
New World Supermarket
01.2018 - Current
Level 5. Businesses Planning And Leadership. - Business Planning
MIT , Unitec
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