Ashar Maqsood
Birkenhead,Auckland
Summary
Hardworking and passionate Jobseeker with strong
organizational skills eager to secure new position in
IT environment. Ready to help team achieve company goals.
To seek and maintain a full-time position that offers
professional challenges utilizing interpersonal skills,
excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support Engineer
New Era Technology NZ (Pinehurst School )
Albany , New Zealand
08.2023 - Current
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Escalate unresolved issues to appropriate teams and follow up untilresolution
- Mobile Device Management – JamfPRO and InTune policy management of Phones and Laptops.
- Configured routers and switches according to organizational specifications.
- Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)
- Identify, research, recommend, and implement Microsoft 365 solutions and applications such as Teams, Office, Outlook, Flow, PowerApps, OneDrive, Bookings, Power BI, and SharePoint.
Customer Advisor
Spark New Zealand
Glenfield, New Zealand
01.2022 - Current
- Greeted customers and provided excellent customer service.
- Live Chat
- Using platform CRM (siebel), M-Net, and CSR administration tools
- Responded to customer inquiries via phone, chat, and in-person.
- Spark products and services.
- Troubleshooting and Resolve Problem
- Resolve billing concerns and upsell products.
Head Production Chef
TopShelf Foods NZ
Glenfield, New Zealand
09.2019 - 01.2022
- Inventory management
- Monitor food stock and place orders
- Inspect workstations for cleanliness
- Supervising food preparation
- Developing new recipes
- Prepares food properly
- Delegate tasks to kitchen staff
- Training employees
Education
Diploma - Cloud Technology Level 7
Yoobee Colleges
03.2020
Certificate - Information Technology and Client Support L5
Yoobee Colleges
12.2018
Diploma in Associate Engineer - Telecommunications Technology/Technician
Government Saifee Eide Zahabi institute Of technology
01.2009
Skills
- User Support
- Remote assistance
- Application installations
- Azure AD ,Microsoft 365 and Inutne
- Technical Analysis
- Troubleshooting and diagnostics
- System Administration
Certification
- Amazon Web Services Certified Cloud Practitioner (Udemy)
- Certificate in Hardware Maintenance & Network
- Solutions Architect Virtual Experience Program (Online)
- STEM Connect Virtual Experience Program (Online)
- Technical Support Fundamentals (Google)
Current Job
Cloud Support Engineer, New Era Technology, Auckland, Auckland, New Zealand, Mobile Management, Troubleshooting
Timeline
IT Support Engineer
New Era Technology NZ (Pinehurst School )
08.2023 - Current
Customer Advisor
Spark New Zealand
01.2022 - Current
Head Production Chef
TopShelf Foods NZ
09.2019 - 01.2022
Diploma - Cloud Technology Level 7
Yoobee Colleges
Certificate - Information Technology and Client Support L5
Yoobee Colleges
Diploma in Associate Engineer - Telecommunications Technology/Technician
Government Saifee Eide Zahabi institute Of technology
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