Ashel Venencia Manyange
Auckland,New Zealand
Summary
Driven by a goal-oriented mindset, I excel in customer service and care, evidenced by enhancing customer satisfaction at Herentals Group of Colleges. Skilled in problem-solving and clear communication, I adeptly manage customer needs, ensuring high levels of trust and loyalty. My experience spans diverse roles, from front-line support at Menzies Aviation to compassionate caregiving, demonstrating versatility and a commitment to excellence.
Overview
7
7
years of professional experience
Work History
Part Time Front of House Agent
Menzies Aviation
09.2024 - Current
- Company Overview: Menzies Aviation (New Zealand) Limited is a company operating in the airline industry, providing ground handling services.
- My role is to Check in passengers ,assisting them by responding to questions and resolve issues as they arise.
- My Duties include providing excellent customer service to our passengers traveling with different airlines including Delta airline, Emirates, Qatar, Singapore, Malaysia airlines and Cathay Pacific.
- Assisting passengers requiring special assistance like wheelchair, visualy impared and unaccompanied minors and making sure that they have a smooth airport process as we assist them all the way.
Customer Service Representative Manager
Herentals Group of Colleges
06.2021 - 04.2024
- Established strong relationships with clients, promoting trust and loyalty in our brand.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
- Enhanced team productivity by implementing effective training programs tailored to individual needs.
- Managed escalated cases effectively to achieve timely resolutions while maintaining professionalism under pressure.
- Conducted regular performance reviews, providing constructive feedback and coaching to drive professional growth.
Caregiver, Special Needs
Angel of Hope Nursing Home
01.2018 - 12.2019
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
Education
Bachelor Of Science Honors In Sociology - Social Sciences
University of Zimbabwe
Harare, Zimbabwe 09.2016
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Goal-oriented mindset
- Clear communication
- Customer needs determination
- Ensuring customer satisfaction
- Service support
- Critical thinking
- Conflict resolution
- Persuasive speaking
- Polite communication skills
- Customer complaint resolution
Conflictsofinterest
None
Medicalconditions
None
Languages
English
Nationality
Zimbabwean
Timeline
Part Time Front of House Agent
Menzies Aviation
09.2024 - Current
Customer Service Representative Manager
Herentals Group of Colleges
06.2021 - 04.2024
Caregiver, Special Needs
Angel of Hope Nursing Home
01.2018 - 12.2019
Bachelor Of Science Honors In Sociology - Social Sciences
University of Zimbabwe
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