Ashi Singh
3/324 Gloucester Street, Christchurch City,CHC
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative/Barista Shift Supervisor
Columbus Cafe
Riccarton, Christchurch City
02.2023 - Current
- Answered customer inquiries and provided accurate information regarding customer needs and our services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through personal interaction and used the same to improve customer service.
- Maintaining records of customers' feedback for future reference, by maintaining cleanliness and hygiene in the café.
- Resolved complex problems by working with the higher Columbus head office to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Provide excellent customer service in a café setting, taking orders, preparing beverages, and ensuring a pleasant dining experienc
Customer Service Representative
Looksharp Store
Christchurch
10.2022 - 02.2023
Customer Service Representative
BP Connect
03.2021 - 10.2022
Customer Service Representative
Jaguar Landrover
01.2018 - 11.2019
Office Administrative Assistant
Okoroire hot springs hotel
Education
Graduate Diploma - Logistics And Supply Chain Management
Wintec
Hamilton, NZ02-2020
Skills
- Paperwork Processing
- Inbound and Outbound Calling
- Complaint resolution
- Strategic sales knowledge
- Retail sales customer service
- Upselling
- Customer Relations
- Problem-solving abilities
- POS systems expert
References
References available upon request.
Timeline
Customer Service Representative/Barista Shift Supervisor
Columbus Cafe
02.2023 - Current
Customer Service Representative
Looksharp Store
10.2022 - 02.2023
Customer Service Representative
BP Connect
03.2021 - 10.2022
Customer Service Representative
Jaguar Landrover
01.2018 - 11.2019
Office Administrative Assistant
Okoroire hot springs hotel
Graduate Diploma - Logistics And Supply Chain Management
Wintec
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