Nazmun Nisha
Auckland,Manukau
Summary
Dedicated Housekeeping Aide with a proven track record at Kiwi International, enhancing guest satisfaction through meticulous cleaning and laundry skills. Excelled in training peers and streamlining processes, significantly reducing complaints. Combines expertise in chemical handling with exceptional teamwork, fostering a collaborative and efficient work environment.
Overview
12
12
years of professional experience
Work History
Housekeeping Aide
Kiwi International
03.2013 - Current
- Changed bed linens and collected soiled linens for cleaning.
- Removed soiled sheets, washcloths and towels.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Prepared rooms with top-notch standards every time.
- Assisted in training new hires on housekeeping standards and procedures, ensuring consistent quality across the team.
- Maintained inventory of cleaning supplies, ensuring adequate stock levels for daily operations.
- Removed dirt, dust, grease and from surfaces using proper solutions.
- Trained other staff members by physically demonstrating complex tasks.
- Coordinated with other departments such as maintenance and front desk staff for efficient communication regarding room status updates or other concerns affecting guests'' stay experience.
- Supported laundry operations by washing, drying, and folding linens as needed, contributing to smooth workflow and room readiness.
- Developed strong relationships with colleagues across departments, fostering a supportive work environment conducive to achieving shared goals.
- Reduced complaints by addressing guest concerns promptly and professionally.
- Promoted safety awareness among team members through proper use of equipment and chemicals during cleaning tasks.
- Dusted and polished surfaces to achieve attractive shine.
- Streamlined housekeeping processes for increased efficiency and timely room turnover.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Adhered to professional house cleaning checklist.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Hang, cleaned and rehung draperies to maintain freshness.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Education
Tavua College
Fiji Islands Skills
- Housekeeping
- Chemical Handling
- Customer service-focused
- Laundry skills
- Bathroom cleaning
- Cleaning techniques
- Dusting Techniques
- Waste disposal
- Stain Removal
- Kitchen Cleaning
- Odor Control
- Physically strong
- Hazardous chemical training
- Dusting furniture
- Infection Control
- Linen replacement
- Surface disinfection
- Health and safety compliance
Languages
Fiji
Native or Bilingual
Timeline
Housekeeping Aide
Kiwi International
03.2013 - Current
Tavua College
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