Ashika Devi
Hamilton,New Zealand
Summary
Meticulous accounting professional bringing ten years of experience in strategic planning, customer relationship management and account reconciliation. Highly skilled at fixing account and data discrepancies with the use of the latest Accounting Software and Technology. Proven history of resourcefulness, accuracy and extensive knowledge of Business and Accounting with strong attention to detail and excellent time-management skills. Detail-oriented worker with proven resourcefulness and reliability. Strong team player and willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
ACCOUNTS ADMINISTRATOR/ ONLINE CUSTOMER SERVICE ADMINISTRATOR
Seafood Bazaar
02.2017 - Current
- Monitored daily tracking of open opportunities and compliance items
- Reviewed incoming compliance items for conformity with governing documents
- Set up new business accounts on internal systems and processed corporate actions and other adjustments
- Matched purchase orders with invoices and recorded necessary information
- Managed and responded to correspondence and inquiries from customers and vendors
- Maintained account accuracy by reviewing and reconciling checks monthly
- Generated invoices upon receipt of billing information and tracked collection progress
- Reconcile monthly bank accounts and tracked expenses
- Supported management by processing invoices and documents with consistent on-time delivery
- Complied with established policies and performed bank reconciliations, accounts payable/receivable, invoicing on monthly basis to balance records, vendor payments for weekly and monthly vendors
- Debt Collection handling all inquiries, requests, orders, and complaints in a professional manner
- Providing excellent customer service, answering any questions or queries, assisting customers with product information if required
- Updating customers on order progress.
ADMINISTRATION ASSISTANT
Waikato Ethnic Family Services Trust
04.2017 - 06.2017
- Recorded expenses and maintained accounting records
- Collaborated with supervisors and management to maintain status reports and update information for client projects
- Produced highly accurate internal and external letters and memoranda
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
- Executed record filing system to improve document organization and management.
ACCOUNTS PAYABLE CLERK/OFFICE ADMINISTRATIVE ASSISTANT
R.C. Manubhai & Co Ltd
01.2003 - 07.2009
- Prepared vendor invoices and processed incoming payments
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
- Maintained good working relationships with vendors and resolved disputes
- Reviewed vendor invoices for appropriate documentation and validity prior to payment
- Investigated daily variances and corrected errors to resolve discrepancies
- Matched purchase orders with invoices and recorded necessary information
- Managed and responded to correspondence and inquiries from customers and vendors
- Maintained account accuracy by reviewing and reconciling checks monthly
- Streamlined daily reporting information entry for efficient record keeping purposes.
PRODUCTION CLERK
Narsey's Plastic Industries Ltd
01.2000 - 12.2002
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
- Interacted with customers by phone, email, or in-person to provide information
- Reviewed order data to verify transactions and shipping dates
- Created reports and developed improvements and enhancements to automate records and file systems.
Education
Diploma in Business and Accounting (Level 5) -
Universal College of Learning
Palmerston North, New Zealand11.2022
National Certificate in Business Administration, Computing Level – 3 -
Vision College
03.2017
Skills
- Customer Pricing Evaluation
- Data Entry
- Bank Statement Reconciliation
- Accounts Administration
- Precision and Accuracy
- Customer Relations
- Data Integrity
- Customer Experience
- Vendor Record Management
- Customer Service Management
- High level of Accuracy
- Recordkeeping
- Initiative - Taking
- Critical Thinking
- Budget Planning and Analysis
- Loan and Account Monitoring
- Departmental Collaboration
- Microsoft Office
- General Ledger Management
- Creative Problem Solving
- Time Management
- Analytical Skills
Accomplishments
- Achieved checks and balances in the process by completing Bank Reconciliation and Monthly Bank Reconciliations accurately and efficiently.
- Supervised a team of fifteen staff members while working as a Production Clerk to achieve daily production targets in an efficient and timely manner.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Successfully processed invoices in accordance with the Trading Terms for a major order from one of the biggest retailers and as a result was promoted to Senior Accounting Administrator.
- Proven history of helping modernize offices while maintaining financial recordkeeping and best in-class accounting services.
- Interacted with diverse customers on a constant basis, promoting excellent communication and customer service skills.
- Praised for the ability to solve difficult problems independently and efficiently.
- Throughout the transformation journey, I guided the teams, fostering a culture of innovation, adaptability, and collaboration. I ensured that stakeholders were engaged and communicated the vision and benefits of the digital transformation initiative to gain widespread support.
Hobbies and Interests
- Meeting and Helping People
- Networking
- Career advancement
- Learning Languages
- Reading
- Travelling
- Cooking
Timeline
ADMINISTRATION ASSISTANT
Waikato Ethnic Family Services Trust
04.2017 - 06.2017
ACCOUNTS ADMINISTRATOR/ ONLINE CUSTOMER SERVICE ADMINISTRATOR
Seafood Bazaar
02.2017 - Current
ACCOUNTS PAYABLE CLERK/OFFICE ADMINISTRATIVE ASSISTANT
R.C. Manubhai & Co Ltd
01.2003 - 07.2009
PRODUCTION CLERK
Narsey's Plastic Industries Ltd
01.2000 - 12.2002
Diploma in Business and Accounting (Level 5) -
Universal College of Learning
National Certificate in Business Administration, Computing Level – 3 -
Vision College
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