Ashika Mudliar
Auckland,AUK
Summary
PROFILE SUMMARY I’m driven and motivated, fully committed to supporting our business to be exceptional in every way with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Digital Customer Service Associate
Auckland Council
03.2023 - Current
- Duties
- Handling inbound customer calls and resolving queries
- Identifying and assessing customers needs to achieve satisfaction
- Walked customers through online demonstrations to support better understanding of product features.
- Drove client retention by delivering exceptional customer service.
- Answered questions from customers that came in through the company's online chat feature.
- Maintained understanding of company computer software, products and services.
- Provided exceptional coaching to new hires and offered positive feedback on completed tasks.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Global Returns Coordinator
Fisher and Paykel
East Tamaki , Auckland
07.2018 - Current
- Issue and enter returns to both internal and external customers
- Investigating, approving, rejecting or deferring requests from our external partners
- Building strong relationships with internal and external stakeholders in the returns process for retail and commercial customers
- Streamlining the returns process and identifying inefficiencies
- Maintaining administrative duties to a high standard to ensure all deadlines are met
- Verify and inspect all forms, reports and records related to product returns
- Liaising with all people involved to find the best solutions for customers
- Checked packaging to verify good quality, no damage and acceptable appearance.
- Rotated through various departments to meet demands of business.
- Processed refunds up to specified dollar amounts according to strict company policy.
- Compared and verified identifying information of outgoing shipments.
- Reported discrepancies or product damages to maintain accuracy and efficiency goals.
Finance Analyst
Fisher & Paykel Finance
01.2002 - 01.2014
- Created and maintained corporate metrics and dashboards to deliver visibility into business performance.
- Supported projects and analyses to drive consistency and accuracy within financial models.
- Prepared accurate, updated forecasts for expected business performance.
- Analyzed financial data to identify trends, patterns and strategies.
- Prioritized and expedited assigned work to meet changing business circumstances.
Administrative Assistant
Keith Engineering
01.2000 - 01.2002
- Maintained accurate department and customer records.
- Coordinated appointments, meetings and conferences.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Provided secretarial and office management support while building cooperative working relationships.
Freight Coordinator
Ryders Customs
01.1999 - 01.2000
- Checked import and export documentation to determine cargo contents.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
- Recognized by management for providing exceptional customer service.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Team Coordinator
Fisher & Paykel Finance
- Orientation of new staff/ Training
- Completing NZQA workplace level 3 and accessor
- Accessing staff for NZQA workplace
- Oversaw various duties and responsibilities, including staffing and scheduling for team of employees to keep workflows running efficiently.
- Met with team members and management staff to discuss safety outages and identify root causes.
- Reviewed management and statutory accounts to report requirements within pre-set timeframes.
Education
High School Diploma -
University of Auckland
Auckland, NZSkills
- Multitasking and Prioritization
- Call Documentation
- Customer Account Management
- Creative Problem Solving
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Patient and Empathetic
- Establishing and Maintaining Customer Relationships
- CRM Software
- Salesforce CRM
- Returns pickup
- Global logistics distribution
- Returns checks
- Global Travel Professional
- Material returns processing
References
Referees
Tumema Pataanga
Sales Support Team Leader-Fisher & Paykel Appliances
East Tamaki, Auckland
02110663470
Theresa Va
Team Leader Auckland Council
Manukau, Auckland
Mob: 0211952938
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Digital Customer Service Associate
Auckland Council
03.2023 - Current
Global Returns Coordinator
Fisher and Paykel
07.2018 - Current
Finance Analyst
Fisher & Paykel Finance
01.2002 - 01.2014
Administrative Assistant
Keith Engineering
01.2000 - 01.2002
Freight Coordinator
Ryders Customs
01.1999 - 01.2000
Team Coordinator
Fisher & Paykel Finance
High School Diploma -
University of Auckland
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