Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

Ashika Nand (Shelly)

Flatbush

Summary


Knowledgeable, professional, industrious and experienced Center Manager with robust background in managing daily operations and overseeing staff to ensure smooth and efficient functioning. Successfully implemented process improvements that enhanced customer satisfaction and operational efficiency. Demonstrated strong leadership and problem-solving skills, adept at curriculum, planning, internal evaluations, fostering team collaboration and maintaining high service standards. Skilled in resource management, conflict resolution, and delivering measurable results. Experienced in administering budgets, overseeing personnel needs and solving routine and complex problems. Adept at maintaining compliance, increasing efficiency, and driving growth. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance and managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals a and now pursuing new professional challenges and eagerness for growth and career advancement opportunities.



Overview

15
15
years of professional experience
1
1
Certification

Work History

Center Manager

Pukeko Preschool Papatoetoe
06.2018 - Current
  • Oversee the curriculum, compliance, recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
  • Check facility, employee work and service levels to maintain compliance with company and industry standards.
  • Supported team to accommodate diverse learners by using strategies such as peer-assisted learning and group work as well as organizing outside agencies for support.
  • Establish performance metrics and conduct regular evaluations to identify areas for improvement and drive continuous growth.
  • Promote a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
  • Manage daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
  • Successfully resolve client concerns by actively listening to their needs and proposing viable solutions that meet their expectations.
  • Collaborate closely with other managers and area manager to align goals, share knowledge, and boost overall center performance.
  • Introduce various initiatives aimed at improving employee engagement levels within the workplace which lead to reduced turnover rates amongst staff members.
  • Coordinate events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
  • Ensure compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
  • Enhanced team performance by implementing comprehensive training program tailored to individual skill sets and fostering a supportive work environment.
  • Maintained accurate records of all transactions at the center, ensuring transparency in financial reporting for internal stakeholders.
  • Process payroll for over 7 employees as part of sound human resources and financial management strategies.
  • Manage work and performance of more than 7 employees.
  • Initiate new marketing campaigns that effectively raised brand awareness, attracting more customers to the center.
  • Streamline scheduling procedures to optimize resource allocation, resulting in better overall management of the center''s workload.
  • Monitor financial performance indicators regularly to make informed decisions regarding budgeting adjustments or investments in new resources as needed.
  • Tailor communication strategies to effectively reach different segments of center's audience, enhancing message impact.
  • Improve team morale and cohesiveness by initiating regular team-building activities.
  • Manage center finances with precision, ensuring sustainability through meticulous budgeting and cost control measures.
  • Cultivate supportive and inclusive environment, enabling staff to thrive and deliver exceptional service to clients.
  • Successfully navigated center through challenging period (covid) by adapting services to meet changing customer needs.
  • Implement rigorous health and safety protocols, significantly reducing incidents within center premises.
  • Facilitate community partnerships, leveraging local networks to enhance center's impact and visibility.
  • Develop and implement marketing strategies to attract new clients and retain existing ones retaining 100% occupancy at all times
  • Report issues to higher management with great detail.
  • Observe each employee's individual strengths and initiate mentoring program to improve areas of weakness.
  • Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitor daily cash discrepancies, inventory shrinkage and drive-off.
  • Implement business strategies, increasing revenue, and effectively targeting new markets.
  • Interact well with customers to build connections and nurture relationships.
  • Assist in recruiting, hiring and training of team members for other managers as well.
  • Implement innovative programs to increase employee loyalty and reduce turnover..
  • Launch staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Center Manager

Pukeko Preschool Mangere East
06.2012 - 06.2018
  • Oversee the curriculum, compliance, recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
  • Check facility, employee work and service levels to maintain compliance with company and industry standards.
  • Supported team to accommodate diverse learners by using strategies such as peer-assisted learning and group work as well as organizing outside agencies for support.
  • Establish performance metrics and conduct regular evaluations to identify areas for improvement and drive continuous growth.
  • Promote a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
  • Manage daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
  • Successfully resolve client concerns by actively listening to their needs and proposing viable solutions that meet their expectations.
  • Collaborate closely with other managers and area manager to align goals, share knowledge, and boost overall center performance.
  • Introduce various initiatives aimed at improving employee engagement levels within the workplace which lead to reduced turnover rates amongst staff members.
  • Coordinate events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
  • Ensure compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
  • Enhanced team performance by implementing comprehensive training program tailored to individual skill sets and fostering a supportive work environment.
  • Maintained accurate records of all transactions at the center, ensuring transparency in financial reporting for internal stakeholders.
  • Process payroll for over 6 employees as part of sound human resources and financial management strategies.
  • Manage work and performance of more than 6 employees.
  • Initiate new marketing campaigns that effectively raised brand awareness, attracting more customers to the center.
  • Streamline scheduling procedures to optimize resource allocation, resulting in better overall management of the center''s workload.
  • Monitor financial performance indicators regularly to make informed decisions regarding budgeting adjustments or investments in new resources as needed.
  • Tailor communication strategies to effectively reach different segments of center's audience, enhancing message impact.
  • Improve team morale and cohesiveness by initiating regular team-building activities.
  • Manage center finances with precision, ensuring sustainability through meticulous budgeting and cost control measures.
  • Cultivate supportive and inclusive environment, enabling staff to thrive and deliver exceptional service to clients.
  • Successfully navigated center through challenging period (covid) by adapting services to meet changing customer needs.
  • Implement rigorous health and safety protocols, significantly reducing incidents within center premises.
  • Facilitate community partnerships, leveraging local networks to enhance center's impact and visibility.
  • Develop and implement marketing strategies to attract new clients and retain existing ones retaining 100% occupancy at all times
  • Report issues to higher management with great detail.
  • Observe each employee's individual strengths and initiate mentoring program to improve areas of weakness.
  • Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitor daily cash discrepancies, inventory shrinkage and drive-off.
  • Implement business strategies, increasing revenue, and effectively targeting new markets.
  • Interact well with customers to build connections and nurture relationships.
  • Assist in recruiting, hiring and training of team members for other managers as well.
  • Implement innovative programs to increase employee loyalty and reduce turnover..
  • Launch staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Team Leader

Pukeko Preschool Mangere East
12.2011 - 06.2012
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions especially in curriculum planning, resulting in improved individual performance.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Assisted in recruitment to build team of top performers.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
  • Established clear communication channels to facilitate timely exchange of information between team members.
  • Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
  • Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Organized professional development workshops, contributing to ongoing growth and expertise of team.
  • Built and maintained strong client relationships, leading to repeat business and referrals.
  • Developed and executed training programs that significantly improved team skills and morale.

Teacher in Training

Pukeko Preschool Mangere East
01.2011 - 12.2011
  • Improved children engagement by incorporating hands-on activities and group projects into the curriculum.
  • Participated in professional development opportunities to stay current with educational trends and research, applying new knowledge to enhance instructional practices.
  • Collaborated with other teachers to plan cross-curricular units that integrated multiple subjects for more meaningful learning experiences.
  • Enhanced children understanding by providing clear explanations and using various teaching methods to accommodate diverse learning styles.
  • Prepared students for future success by fostering critical thinking skills and encouraging self-reflection throughout the learning process.
  • Served as a teacher in training, coordinating curriculum planning and assessment strategies among colleagues for consistency across classrooms.
  • Utilized data-driven instruction techniques to identify areas of weakness, strategically targeting those skills through focused activities.
  • Managed classroom behavior effectively through proactive strategies and consistent follow-through with consequences, resulting in fewer disruptions and increased focus on learning.
  • Differentiated instruction to meet the diverse needs of learners within the classroom.
  • Promoted a positive classroom environment through consistent enforcement of classroom rules, creating a safe space for all students.
  • Developed strong parent-teacher relationships through regular communication, updating families on child's progress and involving them in their child''s education.
  • Facilitated small group activities and one-on-one instruction to meet individual child needs.
  • Cultivated positive relationships with administration, teaching staff, and children.
  • Monitored classrooms for safety offering children positive reinforcement to maintain discipline.
  • Created and implemented different learning activities to meet needs of different types of learners.
  • Promoted positive and productive learning environment to increase engagement and rapport with children and teachers.
  • Helped children explore concepts with engaging, learning-focused activities.
  • Developed and implemented classroom routines to address varying child needs.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize children education.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Modified curriculum planning to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Shifted between formal and informal methods of teaching to keep children engaged.
  • Participated in department meetings to provide input to colleagues about children achievement and improvement.
  • Designed detailed learning plans for children with additional needs.
  • Scheduled and participated in parent evenings to discuss children's progress.
  • Implemented early literacy programs for children Boosted cultural awareness by incorporating children's literature from world cultures.
  • Adapted teaching methods and materials to meet children's varying needs.

Preschool Teacher

Pukeko Preschool Mangere East
11.2010 - 01.2011
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
  • Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
  • Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Assisted and supervised [Number] children through entire school day.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
  • Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
  • Assisted in the assessment of each student''s abilities, tailoring instruction to meet individual needs and learning styles.
  • Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
  • Allowed for ample outdoor discovery time in schedule each day.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Increased parent involvement by effectively communicating with families about upcoming events, volunteer opportunities, and student progress reports.
  • Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
  • Implemented differentiated instruction techniques to accommodate diverse learning needs within the classroom setting without sacrificing overall quality of education provided to all students.
  • Organized special events like field trips, holiday celebrations, or guest speakers to enhance the educational experience for students while building a sense of community within the classroom.
  • Contributed to the successful implementation of school-wide initiatives by collaborating with colleagues on curriculum development, professional development, and other projects.
  • Improved learning with well-structured lesson plans that made complex concepts easier for preschoolers to understand.
  • Nurtured creativity in students by incorporating arts and crafts into curriculum, showcasing their talents.
  • Initiated parent-teacher meetings to discuss children's progress, strengthening family-school connections.
  • Enhanced literacy skills with storytelling sessions, capturing students' imaginations and interest in reading.
  • Supported emotional development by teaching and modeling empathy and kindness in daily interactions.
  • Developed diverse curriculum to cater to different learning styles, improving educational outcomes.
  • Enhanced children's social skills by organizing group activities that encouraged collaboration and communication.
  • Maintained detailed records of students' progress and behavior, providing valuable feedback to parents and staff.
  • Fostered independence in students by encouraging self-help skills and personal responsibility.
  • Coordinated with colleagues to develop interdisciplinary lessons, enriching students' educational experience.
  • Fostered safe and inclusive classroom environment, allowing students to express themselves freely and respectfully.
  • Utilized positive reinforcement to manage classroom behavior, creating supportive learning environment.
  • Implemented bilingual program, introducing young learners to second language in immersive setting.
  • Facilitated connection with nature through regular educational outdoor excursions, enhancing environmental awareness.
  • Promoted physical health through organized outdoor play and activities, supporting overall well-being.
  • Engaged with community by organizing visits from local professionals, broadening students' understanding of different careers.
  • Encouraged critical thinking and problem-solving skills with specially designed activities and games.
  • Adapted lesson plans to meet needs of each student, offering personalized support where necessary.
  • Implemented innovative teaching methods to engage students, making learning more interactive and fun.
  • Conducted early literacy and math activities, laying foundation for future academic success.
  • Created safe and nurturing learning environment for preschoolers.
  • Established positive relationships with students and families.
  • Monitored classroom to verify safe and secure environment.
  • Modeled positive behavior and communication skills for students.
  • Planned and executed activities to stimulate physical, social and intellectual growth.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Organized and supervised large and small group activities.
  • Incorporated music, art and literature into curriculum.
  • Implemented age-appropriate curricula to meet needs of young learners.
  • Utilized creative teaching strategies to engage students in classroom.
  • Guided students to develop social, emotional and physical skills.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
  • Helped new preschool children get used to classes by giving one-on-one support.
  • Supported students in developing self-esteem and self-confidence.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
  • Assessed student progress and provided feedback on educational development.
  • Developed innovative activities to engage young children in learning process.
  • Developed and implemented behavior management plans.

Education

Graduate Diploma in Teaching ECE - Early Childhood Education

University of Auckland
Auckland, NZ
05-2012

Bachelor of Education -

University of The South Pacific
Fiji Islands
12-2001

Skills

  • Curriculum and curriculum planning
  • Operations management
  • Staff leadership-Staffing, staff recruitment/ training
  • Facility management, maintenance
  • Team supervision, motivation, training
  • Compliance monitoring
  • Resource coordination and allocation
  • Financial reporting and Account management
  • Customer service
  • Hiring and onboarding
  • Decision-making
  • Proficient in infocare
  • Performance evaluation and monitoring
  • Management team building
  • Records organization and management
  • Payroll administration and timekeeping
  • Goal setting
  • Teamwork and collaboration
  • Revenue generation and growth
  • Customer retention
  • Purchasing and planning
  • Performance improvement
  • Strategic and annual planning
  • Delegation
  • Desktops, laptops, and mobile devices
  • Staff scheduling
  • Business marketing

Accomplishments

  • Registered Teacher/ Manager, Pukeko Preschools - December 2011 to date
  • Teacher/ Teacher in Training, Pukeko Preschools - November 2010 to December 2011
  • Head of Science Department, Naleba College/ Ratu Sukuna Memorial College (Fiji Islands)- January 2004 to November 2010
  • Science Teacher- Naleba College (Fiji Islands)- January 2003 to January 2004

Certification

  • Registered Manager- Pukeko Preschools - 15 years
  • Registered teacher- Pukeko Preschools - 1.5 years
  • First Aider- 15 years
  • Delegated mentor/ authoriser- 15 years
  • Curriculum/ compliance- 15 years


Languages

English
Full Professional
Maori
Professional Working
Hindi
Full Professional
Punjabi
Professional Working
Chinese
Elementary
Samoan
Elementary
Tamil
Professional Working
Tongan
Elementary
Fijian
Limited Working
Fiji Hindi
Full Professional

Interests

  • Crafting and DIY Projects
  • Music
  • I enjoy helping others and giving back to the community
  • Animal Care
  • Fashion and Style
  • I enjoy cooking for friends and family gatherings
  • Growing herbs, vegetables, or fruits in home gardens
  • Reading
  • Cooking, Baking and experimenting with different ingredients and flavors in the kitchen
  • DIY and Home Improvement
  • Coding and Programming
  • Participating in fundraising events to support local charities, schools, or community projects

Timeline

Center Manager

Pukeko Preschool Papatoetoe
06.2018 - Current

Center Manager

Pukeko Preschool Mangere East
06.2012 - 06.2018

Team Leader

Pukeko Preschool Mangere East
12.2011 - 06.2012

Teacher in Training

Pukeko Preschool Mangere East
01.2011 - 12.2011

Preschool Teacher

Pukeko Preschool Mangere East
11.2010 - 01.2011

Graduate Diploma in Teaching ECE - Early Childhood Education

University of Auckland

Bachelor of Education -

University of The South Pacific

Similar Profiles

CREATE PROFILE
Ashika Nand (Shelly)