ASHIKA PULLOLICKAL JOHN
HAMILTON,Waikato
Summary
Meticulous and thorough postgraduate data analyst with a passion for helping businesses thrive. Bachelor's degree in engineering and strong technical skills provide a solid foundation. MBA background and 1-year experience as a proactive business development manager honed exceptional management and organizational abilities. Consistently embodied core values such as integrity, commitment to service, and a focus on positive outcomes during tenure as a customer service officer at the Inland Revenue Department of New Zealand. Being confident in presenting and explaining technical concepts to a range of audiences, including subject matter experts and non-technical stakeholders
Eagerly seeking opportunities to contribute to a new role and align with company values to make a positive impact on New Zealand's economic and social well-being. A proven track record of thinking differently, acting with integrity, working together, and making it happen and deep understanding of the New Zealand public service provide confidence in ability to make a positive contribution to the team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Officer (L1)
Inland Revenue Department
11.2022 - Current
- Responsible to provide end-to-end services to improve customer experience and long-term compliance, and champion IR’s customer-centric and intelligence-led culture
- Demonstrate IR’s values through your behaviours and decisions to positively contribute to the economic and social wellbeing of New Zealand
- Provide customer service across a variety of channels and products both proactively and reactively to help customers to get it right from the start
- Use available information and intelligence to understand the customer’s situation and provide tailored real-time service to ensure first contact resolution wherever appropriate
- Prepare case work activity connecting with Legal Services for legal enforcement to support long term customer compliance
- Promote digital self-service as the channel of choice for customer interactions to influence customer behaviour and to support improved customer experience
- Work across IR to access technical specialists to support resolution of complex customer needs
- Work in a networked way across IR and use insights gained to develop solutions for customers
- Worked as a part of various events for the company being a part of of hui-hui, multi-cultural and tagata pasifika network
- Guiding customers through their queries and providing information according to their requirements
Community Support Worker
Spectrum Care Limited
09.2022 - 12.2022
- Responsible for upkeeping my client’s hygiene, ensuring the safety and facilitating social-emotional support for them to lead an individual life
- Administering Medications
- Cleaning a client’s living area
- Managing activity or care schedules
- Managing their medical appointments
- Preparing healthy meals for clients
- Taking them for outing, drive and day-services
- Solving issues that occur in work place
- Conducted various activities like, outing, painting, park run for clients
- Providing proper guidance for service users according to their skill and ability
- Successfully supported my clients with various disabilities, to fulfil their wish to lead an independent life
Business Development Manager
Riveron Infotech Private Limited
05.2020 - 04.2021
- Finding new market and informing others about company products and services and acts as the point of contact for new clients and their assigned existing clients, ensuring profitability and growth
- Contacting potential clients to establish rapport and arrange meetings
- Planning and overseeing the new market initiatives
- Increasing the value of current customers while attracting new ones
- Finding and developing new markets and improving sales
- Developing goals for the development of team and business growth and ensuring they are met
- Developing potential customer data base across all the districts of Kerala and formulating plan to market and create awareness amongst the customers on the product
- Developing strategies and executing plans facilitating induction of the product as a part of the curriculum in educational institutions
- Developing and nurturing with key clients by conducting routine online customer surveys, collecting feedback, analysing and implementing solutions to address the gaps
- Solving various issues with stake holders, clients and within management
- Organised and coordinated many events for the company like, annual meet, staff picnics, achievement nights etc which encouraged the employees and built strong relationship with management
- Various activities were introduced by myself like Greet n Meet which helped the employees to have a good relation with clients, which also improved the sales and business
- Provided training for employees to improve their career
- Guided employees on improving their skills and helping them to focus more within their area of skillset
- Achieved the target of getting more clients per month
- Generated 10 sales in a month
- Improved the customer service by conducting various routine surveys
- Target achieved before the deadlines
Assistant Manager
Camile Thai Restaurant
10.2019 - 03.2020
- Oversees and support the operations at dining establishments to ensure profitability and an enjoyable dining experience
- Ensuring customer service is maintained at a high level
- Marketing, Promotion and Advertising
- Ensuring health, safety and liquor licensing regulations are followed
- Organizing supply purchase and keeping the stock records
- Taking customer bookings both online and dine-in and helping serve food and drinks
- Planning the budget and rosters with the manager, and menus with the cooks or chefs
- Organised and conducted promotion events like cooking workshop, food tasting and loyalty program which increased the sales and improved the business
- Guiding all staffs including chefs, delivery drivers, customer service people etc with their schedules and providing adequate training as required
- Achieved sales target (daily, weekly and monthly)
- Reduced spending by 10%
- Improved food quality
- Improved customer reviews
Care Assistant
Glenaulin Nursing Home
01.2019 - 08.2019
- Responsible for upkeeping my client’s hygiene, ensuring the safety and facilitating social-emotional support for them to lead an individual life
- Administering Medications
- Cleaning a client’s living area
- Managing activity or care schedules
- Managing their medical appointments
- Preparing healthy meals for clients
- Assisting in personal care
- Successfully helped one of my clients with dementia, to fulfil their wish to cook for herself
- Helped in achieving the motto of 'Assisting clients to lead an individual life'
- Introduced activities for service users like film night, spa day and pet therapy which was enjoyed by aged people suffering from dementia and helped a lot in their mental and physical improvement
Education
MASTER OF SCIENCE - DATA ANALYTICS
DUBLIN BUSINESS SCHOOL
Dublin09.2019
MASTER OF BUSINESS ADMINISTRATION - HUMAN RESOURCE MANAGEMENT
CHHATRAPATI SHAHU JI MAHARAJ UNIVERSITY
Kanpur12.2017
BACHELOR OF ENGINEERING - ELECTRICAL AND ELECTRONICS ENGINEERING
ANNA UNIVERSITY
TAMILNADU05.2015
Skills
- Problem solving skills
- Critical thinking
- Accurate Data Entry Skills
- Good Attention to Details
- Work ethic
- Public Speaking
- Diplomacy
- Responsiveness
- Resilience
- Flexibility
- Friendly
- Results driven
- Business Support
- Data Entry
- Data Analysis
- Active Listening
- Creativity
- Excellent Time Management
- Organizational Skill
- Ability to Learn New Processes Quickly
- Willingness to learn
- Customer Centric Mindset
- Communication skills
- Adaptability
- Excellent Teamwork
- Leadership Quality
- Understanding and Meeting Deadlines
- Strong Focus on customer service
- Excellent phone manner
- Reporting
Additional Information
Yoga, Cooking, Photography, Travel, Volunteering, Dancing, Painting, Designing, Listening to Music, Reading, Watching TV, Basic to advance knowledge in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams, OneDrive, OneNote), Data Analytics using AI, Chat GPT and Prompt Engineering, Tableau, Basics of C, C++, Java, Basics of Python, SQL, RStudio, Power BI, Conducted and organised photography contest conducted as a part of college symposium, Elected as the wise president and event coordinator of Electrical and Electronics Engineering Department Association and organised various events for our association., Conducted career guidance seminars for juniors on choosing what to do next after their graduation according to their skills and ambition., Selected as the Event Management coordinator for the college and organised cultural day program 'YuvaRitu 2K14' which is now the official cultural event of the college., Provided guidance for group of students who wanted to be a part of college arts fest and choreographed various skit, mime, dance programs for school, college, church and other association along with performing., Volunteered and organised a summer vacation camp for differently abled children as a part of Church Youth Association., Selected as career and admission advisor for peers and juniors in secondary school, catechism school and few associations., Provided admission guidance for friends who were planning to continue their higher studies abroad and is still providing guidance for juniors or others those who contact me., Conducted fundraising for the needy as a part of Church Youth Association., Volunteered fundraising for those who were affected by Kerala flood and landslides., Participated and won various arts competitions and science fairs in schools and college.
Accomplishments
- Achieved the target of getting more clients per month
- Improved the customer service by conducting various routine surveys
- Achieved sales target (daily, weekly and monthly) and reduced spending by 10%
- Improved food quality and customer reviews
- Selected as the Event Management coordinator for the college and organised cultural day program “YuvaRitu 2K14” which is now the official cultural event of the college
- Provided guidance for group of students who wanted to be a part of college arts fest and choreographed various skit, mime, dance programs for school, college, church and other association along with performing
- Volunteered and organised a summer vacation camp for differently abled children as a part of Church Youth Association
- Selected as career and admission advisor for peers and juniors in secondary school, catechism school and few associations
Certification
Advanced MS Word Assessment
Advanced SQL Assessment
Business Intelligent Assessment
Workshop on Power BI
Workshop on MS Excel using AI
Additional Information
SOFTWARE
Basic to advance knowledge in
· Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams, OneDrive, OneNote)
· Data Analytics using AI
· Chat GPT and Prompt Engineering
· Tableau
PROGRAMMING LANGUAGES
Basics of C, C++, Java,
Basics of Python, SQL, RStudio, Power BI
Timeline
Customer Service Officer (L1)
Inland Revenue Department
11.2022 - Current
Community Support Worker
Spectrum Care Limited
09.2022 - 12.2022
Business Development Manager
Riveron Infotech Private Limited
05.2020 - 04.2021
Assistant Manager
Camile Thai Restaurant
10.2019 - 03.2020
Care Assistant
Glenaulin Nursing Home
01.2019 - 08.2019
MASTER OF SCIENCE - DATA ANALYTICS
DUBLIN BUSINESS SCHOOL
MASTER OF BUSINESS ADMINISTRATION - HUMAN RESOURCE MANAGEMENT
CHHATRAPATI SHAHU JI MAHARAJ UNIVERSITY
BACHELOR OF ENGINEERING - ELECTRICAL AND ELECTRONICS ENGINEERING
ANNA UNIVERSITY
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