Neha Surolia

Experienced professional with a strong background in accounts, service, and customer relationship management. Owned and operated a successful Family Restaurant which has honed my skills to meet the results in no time and prioritising customer delight. My curiosity to explore had lead me to the banking industry, where I specialised in operations; customer relationship management; forex and cash department; proficiency in cross selling, account opening; audit handling; book keeping and administration. Furthermore, I switched to offer my support to the another family business as they were running short of staff during COVID. In this transport business, I managed the books and maintained the records of credits and payments. That developed my ability in coordinating general banking functions with internal and external departments to ensure smooth operations. I am an enthusiastic person with eagerness to explore new learnings and confident enough to deliver the expectations of the organisation.

To associate myself with an organization that provides me an opportunity to show my skills, improve my knowledge and to be a part of the team that works dynamically towards the growth of the organization and additionally, enables me to push and explore my own potential.
I am an ambitious and an enthusiastic professional, achieving consistent results and developing strong working relationships with client and an internal team player. Seeking assignments with a challenging environment and job satisfaction.

• Featured in Axis Banks’s promotional video in India.
• Part of Social activities like tree plantation and visiting old age homes, have been to few social service camps. 

• Participated in Marathon multiple times and have done many Trekking.
• Demonstrated Yoga on International Yoga Day (thrice). Yoga demonstrator in a workshop for NIFT students, India; associated with Teach for India organisation as a Yoga instructor for kids. To add, have been part time yoga instructor as well.
• Conducted and Hosted Events in College and also in family restaurant.
• Opening Batsman in School Cricket team. Additionally, participated and won Women of the series title in Corporate Cricket.
• Participated in Women Bike Rally. Also, stood first in inter college Badminton championship.
• Certification for attending Scout and Guide Camps.
• Performed Mohiniyattam (an Indian classical dance form) in many Cultural events.
• Gold Certificate for doing 108 Surayanamaskars in 40 minutes.

• Achieved highest number of new accounts opened within one-month period.
• Responsible for handling customer inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Up-sold products and motivated customers to upgrade current product plans and bringing more business into the firm.
• Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Established lasting relationships with clients through networking and promotional messages which increased repeat business by effective numbers.
• Outperformed by resolving many complicated complaints and cases.
• Best known for soft speaking skills, welcoming gestures and calmed approach especially during crisis or tremendous work load.