Ashish Kumar
Hamilton,WKO
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
Work History
Sales Representative
Maaze Underwriting Solutions private limited
Ambala Cantt, Haryana,India
11.2021 - 11.2024
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Generated advertising brochure for vendor use.
- Consulted with businesses to supply accurate product and service information.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Stayed current on company offerings and industry trends.
- Kept detailed records of daily activities through online customer database.
- Achieved or exceeded company-defined sales quotas.
- Developed, maintained and utilized diverse client base.
- Monitored service after sale and implemented quick and effective problem resolutions.
Senior Insurance Associate
Maaze
Ambala Cantt, Haryana, India
11.2019 - 11.2021
- Maintained up-to-date records of all policies and claims, ensuring accuracy and compliance with regulations.
- Reviewed applications for accuracy and completeness prior to submission to underwriting department.
- Assisted customers in understanding the terms of their policies and making appropriate changes as needed.
- Processed payments from customers in a timely manner, ensuring that all funds were properly applied to accounts.
- Analyzed customer feedback on policy offerings, recommending changes or adjustments based on customer needs.
- Generated reports for management summarizing customer complaints or requests for additional services or products.
- Collaborated with other departments within the organization such as sales, marketing, accounting and customer service in order to provide superior service to clients.
- Advised policyholders on available options when they need assistance in filing a claim.
- Created presentations for internal staff training sessions related to policy servicing activities.
- Established and restructured new and existing policies, processes, and procedures.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Examined claims, records and procedures to grant approval of coverage.
- Collaborated with fellow team members to manage large volume of claims.
- Handled modification and updating of policies.
- Precisely calculated refunds, premiums, and adjustments.
- Assisted new policyholders with processing claims.
Education
Bachelor of Science - Non Medical
Guru Nanak Dev University
India 07-2017
High School Diploma -
Major R.N. Public School
Ambala Cantt, Haryana, India 07-2013
Skills
- Database entry
- Scheduling
- Mail handling
- Administrative support
- Staff management
- Inventory management
- Expense reporting
- Leadership and supervision
- Planning events
- Payroll
- Document management
- Verbal communication
- Time management
- Performance improvement
- Technical support
- Operations management
- Workforce management
- File organization
- Office administration
- Policy interpretation
- Conflict resolution
- Decision-making
- Teamwork and collaboration
- New policies processing
- Problem-solving
- Reliability
- Claims adjustment
- Coverage determination
- Claims investigation
- Network development
- Territory sales
- Sales closing
- Sales consultation
Accomplishments
- Best Employee of the month (November 2020)
- Best employee of the year (November 2021)
Languages
English
Professional
Hindi
Professional
Punjabi
Limited
Timeline
Sales Representative
Maaze Underwriting Solutions private limited
11.2021 - 11.2024
Senior Insurance Associate
Maaze
11.2019 - 11.2021
Bachelor of Science - Non Medical
Guru Nanak Dev University
High School Diploma -
Major R.N. Public School
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