Ashish Kumar
Frankton
Summary
Experienced with store operations and team leadership. Utilizes strong communication skills to foster collaborative and efficient work environment. Track record of implementing effective inventory management strategies and enhancing customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Store Manager in Training
Dominos
01.2025 - Current
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
- Coordinated special events such as in-store promotions or community outreach programs to increase visibility within the local market area.
- Implemented loss prevention measures, reducing shrinkage rates and protecting company assets.
Customer Service Representative
Reliance Fresh
11.2022 - 11.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Retail Store Supervisor
Reliance Fresh
01.2018 - 11.2022
- Assisted customers in locating desired products while providing knowledgeable recommendations based on individual needs.
- Boosted store sales through effective merchandising and strategic product placement.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and minimizing loss prevention risks.
- Coordinated with vendors for timely delivery of merchandise orders while maintaining strong working relationships for future business dealings.
- Collaborated with the management team to execute promotional events and drive foot traffic into the store.
- Resolved escalated customer complaints with professionalism and empathy, ultimately preserving brand reputation and loyalty among patrons.
- Streamlined inventory management processes, resulting in improved efficiency and reduced stock discrepancies.
Education
Bachelor of Science - Science
Guru Nanak Dev University
India 07-2017
Skills
- Store operations
- Critical thinking
- People management
- Problem resolution
- Computer proficiency
- Merchandise planning
- Sales analysis
- Payment processing
- Teamwork
- Inventory monitoring
- Customer satisfaction measurement
- Time management
- Multitasking
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working
Timeline
Store Manager in Training
Dominos
01.2025 - Current
Customer Service Representative
Reliance Fresh
11.2022 - 11.2024
Retail Store Supervisor
Reliance Fresh
01.2018 - 11.2022
Bachelor of Science - Science
Guru Nanak Dev University
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