Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Languages
Timeline
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Ashish Masih

Ashish Masih

Auckland,Mount Roskill

Summary

Professional with expertise in employment services, prepared to excel in this role. Demonstrates strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Skilled in client assessment, job placement strategies, and support services. Known for excellent communication, empathy, and problem-solving abilities, fostering positive outcomes for clients and organizations alike.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Employment Case Manager

Ministry of Social Development
01.2025 - Current
  • Conduct comprehensive assessments to determine client needs and eligibility for services.
  • Develop and implement individualized case management plans.
  • Coordinate referrals to community resources, including healthcare, housing, mental health, and employment services.
  • Monitor client progress and modify plans as needed to achieve goals.
  • Maintain detailed and confidential case records and documentation.
  • Advocate for client access to necessary services and support systems.
  • Collaborate with multidisciplinary teams and community partners.
  • Participate in case reviews, team meetings, and ongoing training.
  • Collaborated with multidisciplinary teams to provide holistic support for clients, resulting in successful job placements.

Central Processing Officer

Ministry of Social Development
02.2022 - 01.2025
  • Assesses and processes a variety of transactions including entitlements for clients.
  • Actions relating to provision of client information is processed with the necessary data recorded and correspondence issued and managed appropriately.
  • Effectively builds and maintains relationships with internal and external stakeholders.
  • Displays an awareness of individual client’s needs and addresses these needs in accordance with Ministry guidelines.
  • Prepares written material within MSD guidelines, including letters, emails and facsimiles.
  • Navigates and manages multiple MSD computer applications
  • Interprets and applies relevant policies, procedures and legislation to work activities.
  • Provides feedback and coaches others based on quality checks and ensures learning takes place, including follow up.
  • Contributes to projects, workshops and other activities that improve the performance of the Central Processing Unit.

Restaurant Manager

Tonino Italian Cuisine
01.2011 - 01.2019
  • Coordinate front and back house restaurant operations
  • Deliver efficient service and maximise customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regular product review and research new vendors
  • Organise the shifts of the staff
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods and control operational costs with identifying measures to cut waste
  • Create detailed reports on periodic revenues and expenses
  • Promotions in local community through word-of-mouth and encourage ways to reach a broader audience
  • Hire new employees and supervise the training of new and current employees
  • Implement policies and protocols that will maintain future restaurant operations
  • Maintain and record the Food Control Plan books for the council
  • Maintain accounts of the restaurant and payments of all bills, wages and licensed fees etc.

Crew Trainer

McDonald's
01.2010 - 01.2012
  • Training and coaching of the assigned staff
  • Workplace safety
  • Food safety and sanitisation
  • Dealing with the customers
  • Working in teams
  • Properly recorded, prepared and delivered meal orders
  • Employee of the month in 2011
  • Trained New Employees

Education

National diploma - business management

ICNZ
01.2011

Bachelors - Commerce

Punjab University
01.2009

Aviation and Hospitality Management

AHA
01.2007

Skills

  • Effective Communication Skills
  • Developed supervision & leadership skills with gained experience
  • Problem solving techniques at work place
  • Ability to use positive language
  • Time management skills
  • Goal-oriented and solutions-oriented attitude
  • Relationship building skills
  • Case documentation
  • Attention to detail
  • Decision-making
  • Motivational interviewing

Certification

  • General manager certificate
  • Liquor license
  • Food and safety certificate

Accomplishments

  • Improved the sales of restaurant by 10-20 % in past 3 years by promotions on social networks
  • Implemented delivery system that helped increase the sales
  • Introduced motivational initiative by daily shift performance meetings
  • Launched special lunch menu resulted in greater business during off peak times.

Languages

English
Full Professional
Hindi
Full Professional

Timeline

Employment Case Manager

Ministry of Social Development
01.2025 - Current

Central Processing Officer

Ministry of Social Development
02.2022 - 01.2025

Restaurant Manager

Tonino Italian Cuisine
01.2011 - 01.2019

Crew Trainer

McDonald's
01.2010 - 01.2012

Aviation and Hospitality Management

AHA

National diploma - business management

ICNZ

Bachelors - Commerce

Punjab University

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Ashish Masih