ASHISH NATHAN
Auckland,AUK
Summary
Resourceful professional with 15+ yrs. experience in excellent client oversight, issue resolution and relationship-building expertise. With strong diverse experience in various streams like Sales (B2B and B2C), Collections, Account Management (KAM), Operations (Team Manager), Banking, Lending and Credit Control experience.
Overview
8
8
years of professional experience
Work History
New Business Specialist
Canon Finance
Auckland, AKL
08.2022 - 05.2023
- Processing Lease and Rental Applications from Dealer and Sales team
- Creating PPSR & Commercial Credit Check
- AML process on Lease agreements
- Variations and Assignments on Existing Contract
- Credit Risk Calculation before approval
- Nurture Dealership Relationship channel
- Faster approval and resolutions
- Updating Log Books and Deal sheets by matching RRP & MSP
BANKING SPECIALIST
11.2021 - 07.2022
- Plymouth, TKI
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships
- Helped customers prepare documents required to complete transactions and process requests
- Supported tellers by processing transactions involving money orders, cashier’s checks and payments
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Maintained friendly and professional customer interactions
- Increased customer satisfaction by resolving issues
- Counted cash drawers and made bank deposits
- Maintained and completed administrative records and documents to meet banking requirements
- Examined customer loan applications for loan approvals and denials
- Submitted loan applications to underwriter for verification and recommendations
- CCCFA Lending and Credit experience
- Effective communication, Listening and questioning skills
ACCOUNT MANAGER
Illion Tenderlink
New Plymouth
10.2019 - 04.2021
- TKI
- Secured individual high-value accounts through consultative selling to 1800 clients such as Fletcher and Downer
- Effective customer solutions and promoting compelling business opportunities
- Listened attentively to client feedback and worked with product development team to introduce new services
- Oversaw new business development and customer servicing
- Identified and pursued valuable business opportunities
- Generate new company revenue and improve bottom line profit
- Consulted with product development teams to enhance products based on customer interest data
- Handled complaints, provided appropriate solutions and alternatives within appropriate time frames
- Retaining existing clients and penetrate more revenue (Up-sell)
- Maintained client files with sales contracts, records of client interactions, client notes, and other information
- Prospected to increase sales lead pipeline
- Liaised between clients and support team to quickly resolve issues
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
SR. COLLECTION OFFICER
Illion, Milton Graham
Auckland
05.2016 - 09.2019
- Counseled debtors on payment options and arranged installment agreements
- Monitored accounts for compliance with established payment plans and flagged those in violation
- Used skip tracing and other techniques to locate debtors
- Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family
- Liaised with other departments to investigate and resolve order or invoice-related issues
- Monitored customer account details for non-payments, delayed payments and customer disputes
- Facilitated past due invoice payments by sending bill reminders and contacting clients
- Notated customer account regarding credit history, dates contacted and other relevant information to keep accurate records
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers
- Built strong relationships with customers through positive attitude and attentive response
- Mentored and guided employees to foster proper completion of assigned duties
- Provided constructive criticism regarding quality assurance on collections team phone calls
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
- Account re-conciliation, Payment set-up, allocating payments
- 90 to 120 days collection process with Demand letters, Direct Debit’s, Credit Card payments
- Proactively identified solutions for customers experiencing credit issues
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
SR. SALES AND CUSTOMER CARE
Brand Developers Ltd
Takapuna, AUK
10.2015 - 04.2016
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas
- Answered calls, took messages and transferred calls to correct individuals
- Troubleshot problems for callers and helped independently resolve common issues
- Explained product prices and packages as well as answered questions and addressed concerns of customers
- Answered inbound telephone calls from interested customers to persuasively discuss offerings
- Escalated concerns or advanced problem calls to management staff
- Answered questions about company offerings with knowledgeable responses about products and services
- Opened new accounts and documented personal, demographic and payment information in system
- Overcame objections using friendly, persuasive strategies
- Monitored sales team performance and provided constructive feedback
- Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
Education
GRAD DIPLOMA -
Auckland University of Technology
06.2015
Bachelor of Arts -
Delhi University
New Delhi01.2007
Air Ticketing (CRM- AMADEIUS & GALILEO CERTIFIED) - Tourism And Travel Management
IATA/UFTA
06.2006
Travel & Tourism - Travel & Tourism
YMCA
New Delhi03.2004
Skills
- Team Leader
- Price Negotiation
- Client Retention
- Client Relationships
- Account management
- Teamwork
- MS Office
- Lending Specialist
- Product and Service Sales
- Relationship building
- Credit
- Cash Handling
- B2B sales
- Inbound Sales
- Salesforce proficiency
- Cash Reconciliation
- New Account Setup
- Payment Processing
- Problem-Solving
- Outbound Sales
- Customer Relations
- Friendly, Positive Attitude
- Customer Service
- Active Listening
- Reliable & Trustworthy
- Team Management
- Computer Skills
- Organizational Skills
- Application Processing
- Reviewing contracts
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
New Business Specialist
Canon Finance
08.2022 - 05.2023
BANKING SPECIALIST
11.2021 - 07.2022
ACCOUNT MANAGER
Illion Tenderlink
10.2019 - 04.2021
SR. COLLECTION OFFICER
Illion, Milton Graham
05.2016 - 09.2019
SR. SALES AND CUSTOMER CARE
Brand Developers Ltd
10.2015 - 04.2016
GRAD DIPLOMA -
Auckland University of Technology
Bachelor of Arts -
Delhi University
Air Ticketing (CRM- AMADEIUS & GALILEO CERTIFIED) - Tourism And Travel Management
IATA/UFTA
Travel & Tourism - Travel & Tourism
YMCA
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