Ashish Sahrawat
Papakura
Summary
Experienced and effective Manager adept in all aspects of successful management. Bringing forth several years of industry experience and expertise in managing big team and restaurant functions. Equipped with a diverse and promising skill set, conducive to creating positive team relationships resulting in optimal customer service. Passionate about the food service industry, and eager to bring my years of experience and growth to another flourishing establishment.
Professional with strong leadership and communication skills, adept at managing teams to achieve high performance. Skilled in conflict resolution, time management, and strategic planning. Highly adaptable and reliable, known for fostering collaboration and driving results. Prepared to lead with integrity and flexibility, ensuring alignment with organizational goals.
Overview
10
10
years of professional experience
Work History
Team Supervisor (Surgical Booking)
Health New Zealand
07.2024 - Current
- Manage ADHB surgical waitlists.
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
- Developed a cohesive team environment through regular communication, collaboration, and constructive feedback.
- Managed performance reviews for employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Provided ongoing coaching to enhance individual performance levels while fostering teamwork among employees.
- Defined key performance indicators for employees to define clear, attainable landmarks for performance measurement.
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
- Managed staff hiring, training and supervision.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Patient Administration Coordinator
Health New Zealand
02.2023 - 07.2024
- Company Overview: Auckland District Health Board
- On receiving surgical waitlist referral and health questionnaire checking that all fields are completed and return to the appropriate surgeon
- Contacting patient and arranging time and date for appropriate clinics and surgery, then generating the appropriate correspondence from the appropriate health information system
- Entering patients on the draft theatre list and maintaining priority of the list through surgeon ensuring completing it by established deadline to the surgery
- Receiving calls from the patients and assist them where necessary or refer them to appropriate source
- Deferring or rescheduling patients where necessary as per hospital or MOH guidelines
- Managing all patient administration, within the certainly, active review or deferred category of the surgical waitlist, using established MOH/ADHB guidelines
- After surgery closing all the series of booking system from PiMS report
- Encourage staff and ensure staff maintain electronic desk file documentation at all times
- To ensure the Data quality errors are rectified within targeted timeframe
- Auckland District Health Board
Hotel Operational Assistant (Advisor)
Novotel Hotel
06.2022 - 11.2022
- Company Overview: Auckland Airport
- Training R&B Manager and Front Office Manager
- Assisting Front Office and F&B Department
- Collaborated with cross-functional teams to identify and resolve operational issues, resulting in improved operational efficiency
- Developed a comprehensive financial budget
- Reorganized the operational structure
- Auckland Airport
Front Office Manager
Novotel Hotel
12.2021 - 06.2022
- Company Overview: Auckland Airport
- Supervise workload during shifts
- Evaluate the job performance of each front office employee
- Maintain working relationships and communicate with all departments
- Maintain master key control
- Verifies that accurate room status information is maintained and properly communicated
- Resolve guest problems quickly, efficiently, and courteously
- Update group information
- Maintain, monitor, and prepare group requirements
- Relay information to appropriate personnel
- Revies and complete credit limit report
- Work within the allocated budget for the front office
- Conduct regularly scheduled meetings of front office staff
- Uphold the hotel's commitment to hospitality
- Prepare performance reports related to the front office
- Auckland Airport
Restaurant & Bar Manager
Novotel Hotel
02.2020 - 12.2021
- Company Overview: Auckland Airport
- Effectively coordinated daily restaurant management operation, resulting in greater productivity and higher levels of customer satisfaction
- Altered the menu based on seasonal offerings and customer feedback
- Monitored the dining room and made seating changes as necessary, and addressed any customer concerns or wishes appropriately
- Interviewed, hired, and counseled qualified waitstaff and kitchen staff
- Appraised staff performance and provided constructive feedback to improve overall productivity
- Auckland Airport
Assistant Restaurant Manager
Novotel Hotel
03.2019 - 02.2020
- Company Overview: Auckland Airport
- Assisted the Restaurant Manager with all daily tasks, and independently handled projects and customer concern as well
- Helped to train waitstaff and kitchen staff on proper restaurant procedures
- Worked to ensure the maintenance of restaurant sanitation and compliance with all safety regulations
- Placed orders for necessary goods such as food, kitchen tools, and cleaning products
- Constantly made an effort to promote the restaurant name and mission in the local community and at related events
- Auckland Airport
Food & Beverage Supervisor
Novotel Hotel
08.2017 - 03.2019
- Company Overview: Auckland Airport
- Ensured all food and beverage orders were accurate and served promptly
- Managed the food and beverage service onboard, ensuring all customers were provided with a positive experience
- Managing Shift
- Assisting assistant manager in roster
- Handling customer complaints
- Auckland Airport
Food & Beverage Team Leader
Novotel Hotel
07.2016 - 08.2017
- Company Overview: Auckland Airport
- Auckland Airport
Food & Beverage Host
Novotel Hotel
09.2015 - 07.2016
- Company Overview: Auckland Airport
- Auckland Airport
Food & Beverage Attendant
Novotel Hotel
10.2014 - 09.2015
- Company Overview: Auckland Airport
- Auckland Airport
Education
Diploma - Hotel & Hospitality Management
North Shore International Academy
07.2015
Skills
- CMS booking system
- PiMS
- Bagernet
- RCP
- Microsoft Word
- Excel
- PowerPoint
- OneNote
- Surgical waitlists management
- Team building
- Patient administration
- Data quality assurance
Timeline
Team Supervisor (Surgical Booking)
Health New Zealand
07.2024 - Current
Patient Administration Coordinator
Health New Zealand
02.2023 - 07.2024
Hotel Operational Assistant (Advisor)
Novotel Hotel
06.2022 - 11.2022
Front Office Manager
Novotel Hotel
12.2021 - 06.2022
Restaurant & Bar Manager
Novotel Hotel
02.2020 - 12.2021
Assistant Restaurant Manager
Novotel Hotel
03.2019 - 02.2020
Food & Beverage Supervisor
Novotel Hotel
08.2017 - 03.2019
Food & Beverage Team Leader
Novotel Hotel
07.2016 - 08.2017
Food & Beverage Host
Novotel Hotel
09.2015 - 07.2016
Food & Beverage Attendant
Novotel Hotel
10.2014 - 09.2015
Diploma - Hotel & Hospitality Management
North Shore International Academy
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