Ashish Saroha
Marshlands
Summary
Results-oriented duty manager skilled at inventory management, training and team leadership. Reliable, dedicated and industrious team player ready to apply several years of experience to challenging new role with room for growth and advancement.
Overview
7
7
years of professional experience
Work History
Duty Manager
Peppers Clearwater Resort
Northwood
02.2025 - Current
- Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
- Implemented quality assurance measures in order to maintain high standards of service delivery.
- Prepared weekly reports detailing sales figures and staff performance metrics.
- Reviewed customer feedback surveys in order to identify areas for improvement.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Liaised with other departments to ensure seamless operations across the organization.
- Ensured adherence to health and safety regulations throughout the premises.
GSA/Night Auditor
Jet Park Hotel
Rotorua
10.2023 - 02.2025
- Provided exceptional customer service by addressing guest inquiries promptly.
- Collaborated with housekeeping to ensure room readiness for incoming guests.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Processed guest check-outs, including payment processing and providing receipts.
- Acted as a Duty manager on shift.
Night Manager
Bay Plaza Hotel
Wellington
03.2022 - 09.2023
- Monitored security cameras to ensure the safety of customers and employees.
- Ensured compliance with local laws and regulations related to health, safety, or other areas.
- Provided training for new night shift personnel on proper use of equipment and safety protocols.
- Created reports summarizing daily operations activities such as sales figures, cash flow management.
- Managed emergency situations such as fires, medical emergencies or criminal activity.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Responded promptly to guest requests to achieve customer satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Food and Beverage Supervisor
Brentwood Hotel
Wellington
11.2020 - 02.2022
- Supervised daily operations of food and beverage service areas.
- Trained and mentored staff on service standards and procedures.
- Managed inventory and ordered supplies for the restaurant and bar.
- Coordinated scheduling to ensure adequate staffing during peak hours.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Audited cash drawers at the end of each shift to verify accuracy of transactions.
- Trained new hires in proper food handling techniques and safety regulations.
- Investigated customer complaints promptly and took corrective action as needed.
Food and Beverage Attendant
Brentwood Hotel
Kilbirnie
05.2019 - 10.2020
- Provided exceptional customer service in fast-paced dining environments.
- Maintained cleanliness and organization of dining areas and service stations.
- Collaborated with kitchen staff to ensure timely meal delivery to guests.
- Processed guest orders accurately using point-of-sale systems.
- Maintained a positive attitude towards coworkers and customers at all times.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
Education
Graduate Diploma in Hotel Management- Level 7 - Hotel Management
Pacific International Hotel Management School
New Plymouth Bachelor of Science - Hotel Management
Institute of Hotel Management
Silvassa Skills
- Work Planning and Organisation
- Team Supervision
- Time Management
- Customer Service
- Health and safety compliance
- Emergency management
- Customer feedback analysis
- Problem solving
References
Available on request
Training & Certificates
- LCQ - Liquor License Controller License
- Duty Managers License
- First Aid Comprehensive Certificate
Timeline
Duty Manager
Peppers Clearwater Resort
02.2025 - Current
GSA/Night Auditor
Jet Park Hotel
10.2023 - 02.2025
Night Manager
Bay Plaza Hotel
03.2022 - 09.2023
Food and Beverage Supervisor
Brentwood Hotel
11.2020 - 02.2022
Food and Beverage Attendant
Brentwood Hotel
05.2019 - 10.2020
Graduate Diploma in Hotel Management- Level 7 - Hotel Management
Pacific International Hotel Management School
Bachelor of Science - Hotel Management
Institute of Hotel Management