Ashlee Hokafonu

Provided high-quality service to VIP guests, ensuring an exceptional experience in an exclusive setting.

Assisted with seating, beverage service, and food orders, maintaining a professional and attentive presence throughout the event.

Managed multiple orders efficiently while catering to the unique preferences of VIP clients.

• Boosted customer satisfaction by providing exceptional service and product knowledge.
• Partnered with fellow retail assistants to complete tasks quickly so that all customers were attended to in a timely manner.
• Processed transactions accurately and efficiently, resulting in reduced waiting times for customers during peak hours.
• Demonstrated strong product knowledge, guiding customers toward ideal purchases for their needs and preferences.
• Assisted with opening and closing procedures, ensuring that the store was ready for business each day of the busy holiday season.

• Provided excellent customer service by greeting customers and meeting quality expectations.
• Worked well with teammates and accepted coaching from management team.
• Promoted a positive work environment through effective communication and teamwork among staff members.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Trained new team members on procedures, customer service, and sales techniques.
• Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
• Worked front counter, drive-thru and other areas.