Ashlee Martin-Leef
Waitakere City,Henderson
Summary
Highly motivated administrator with extensive customer service experience. Strong confidence in communicating, relating and adapting to different customers, and their cultures to help resolve any issues or help cultivate a positive image for the company. Excel in both a team environment or working independently. With punctual time management skills, attention to detail and fully committed to procedures and guidelines. I believe I would be a great asset to your company.
Overview
14
14
years of professional experience
Work History
Warehouse Administrator
Carolina Trading Ltd
03.2022 - Current
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked customer service cases and updated service software with customer information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Staff Manager
WayDgo Site Care Ltd
03.2018 - 08.2021
- Established and maintained performance, quality and service standards for professional customer care.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Implemented and enforced policies and procedures by coordinating with company leaders
- Investigated misconduct, mediated problems and determined appropriate discipline for staff.
- Drove staff performance by creating incentives and positive work atmosphere
Supervisor of Operations
LinenNThings Ltd
06.2009 - 03.2019
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led productive, motivated and loyal manufacturing team and generated factory-wide customer focus and pride in workmanship.
- Managed staff hiring, training and supervision.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Education
High School Diploma -
Runcorn State High School
Runcorn, Brisbane 11.2007
Skills
- Performance Maximization
- Conflict Resolution
- System Updates
- Verbal and Written Communication
- Administrative and Office Support
- Customer Relations
- Call Triaging
- Recordkeeping Strengths
- Computer Proficiency
- Invoice Preparation and Processing
- Managing Multiple Tasks
- Staff Management
.
Reference upon request
Timeline
Warehouse Administrator
Carolina Trading Ltd
03.2022 - Current
Staff Manager
WayDgo Site Care Ltd
03.2018 - 08.2021
Supervisor of Operations
LinenNThings Ltd
06.2009 - 03.2019
High School Diploma -
Runcorn State High School
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