Ashlee Ranginui
Matamata,WKO
Summary
Great time management, multitasking and scheduling skills. Works well in fast-paced, changing and challenging environments. Highly motivated with the desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Merlin Entertainments
Sydney, New South Wales
01.2014 - 03.2015
- Developed effective working relationships with team members across multiple departments.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Receptionist
Connor O'Meara Solicitors
Brisbane, Queensland
05.2012 - 01.2014
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
Education
High School Diploma -
Te Aroha College
Te Aroha12-2009
Skills
- Data Entry
- Account updating
- Complaint resolution
- Report Preparation
- Quality Assurance
- Technical Support
- Verbal and written communication
- Documentation And Reporting
- Gathering information
- Communicating with clients
- Interpersonal Skills
Affiliations
- Enjoys bush walks
- Love team sports as well as individual players sports
References
References available upon request.
Timeline
Call Center Representative
Merlin Entertainments
01.2014 - 03.2015
Receptionist
Connor O'Meara Solicitors
05.2012 - 01.2014
High School Diploma -
Te Aroha College
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