Ashleigh Calder
Christchurch,New Zealand
Summary
Reliable, self-motivated, and hard-working individual seeking an opportunity to expand skill set. Works well under pressure, driven to achieve high standards and utilize strong organizational skills to successfully complete tasks. Friendly demeanor, integrity, and diligence are valuable assets to your business/company.
Overview
2
2
years of professional experience
Work History
Insurance Customer Service Representative
Farmers Mutual Group
09.2023 - Current
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
DHL Express ServicePoint
11.2022 - 03.2023
- Achieved faster turnaround times for urgent orders by effectively coordinating with other departments involved in the shipping process.
- Provided excellent customer service when interacting with drivers or clients, addressing inquiries promptly and professionally.
- Increased efficiency in sorting process by implementing an effective organizational system for freight handling.
Banking Customer Service Representative
Kiwibank
04.2022 - 09.2022
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Collaborated with team members to meet monthly performance targets, contributing to the branch''s success.
Education
NCEA 1 & 2
Villa Maria College
01.2012
Skills
- Empathetic
- Friendly
- Hard-working
- Integral
- Responsible
- People skills
- Motivated
- Conflict resolution
- Quick learner
- Diligent
References
References upon request
Timeline
Insurance Customer Service Representative
Farmers Mutual Group
09.2023 - Current
Customer Service Representative
DHL Express ServicePoint
11.2022 - 03.2023
Banking Customer Service Representative
Kiwibank
04.2022 - 09.2022
NCEA 1 & 2
Villa Maria College
Similar Profiles
Natira WhakarauNatira Whakarau
Life and Health Adviser at Farmers Mutual GroupLife and Health Adviser at Farmers Mutual Group
Tomas HansmannTomas Hansmann
Manager/Secretary at Farmers Mutual Insurance Association Of Osceola CoManager/Secretary at Farmers Mutual Insurance Association Of Osceola Co
Bradon BoydBradon Boyd
Administrative Assistant at Farmers Mutual Insurance of Mason CountyAdministrative Assistant at Farmers Mutual Insurance of Mason County