Summary
Work History
Skills
REFERENCES
Timeline
CustomerServiceRepresentative

Ashleigh Daley

2 Kawakawa Bay Coast Road, Kawakawa Bay ,Auckland

Summary

Proficient in customer service with a track record of enhancing customer satisfaction through effective problem-solving. Known for quick decision-making and teamwork, consistently achieving high performance in service delivery. Seeking opportunities to contribute to environments that emphasize excellence.

Work History

Customer Service Representative

Shop Direct Lifestyle/Smart Store Limited
01.2014 - 2018
  • Efficiently managed high volume of incoming calls to address customer inquiries and concerns.
  • Resolved issues from irate customers while maintaining professionalism and ensuring satisfaction.
  • Performed data entry duties with high accuracy across multiple systems, including CRM and FinPower.
  • Investigated damaged or lost goods with third-party carriers to facilitate timely resolutions.
  • Collaborated with internal and external departments to improve operational efficiency.
  • Engaged customers to collect outstanding debts while ensuring compliance with all procedures.

Office Worker

B & A.W Nikau Transport Limited
01.2003 - 2020
  • Streamlined front desk operations by managing phone calls, emails, and walk-in clients efficiently.
  • Resolved customer complaints and inquiries through phone, email, and face-to-face interactions.
  • Executed accurate data entry and organized paperwork to enhance operational efficiency.
  • Tracked inventory levels with internal systems to optimize supply chain management.
  • Managed cash transactions and maintained precise records of sales and payments.
  • Assisted internal staff with administrative tasks to boost team productivity.
  • Interacted with vendors and contractors to coordinate orders and communicate instructions.

Skills

  • Proficient in Microsoft Office
  • Quick learner of new systems
  • Results-oriented problem solving
  • Customer relationship management
  • Effective verbal and written communication
  • Composed call control strategies
  • Clear active listening skills
  • Organizational and time management abilities

REFERENCES

Shop Direct Lifestyle/Smart Store

Donna Hutton - Office Manager

021 206 1240

donna@brightfive.co.nz


B & A.W Nikau Transport Limited

Anne Nikau - Owner/Director

022 6188 504

anne.nikau@xtra.co.nz

Timeline

Customer Service Representative

Shop Direct Lifestyle/Smart Store Limited
01.2014 - 2018

Office Worker

B & A.W Nikau Transport Limited
01.2003 - 2020

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Ashleigh Daley