Ashleigh Daley

2 Kawakawa Bay Coast Road, Kawakawa Bay ,Auckland

Summary

Proficient in customer service with a track record of enhancing customer satisfaction through effective problem-solving. Known for quick decision-making and teamwork, consistently achieving high performance in service delivery. Seeking opportunities to contribute to environments that emphasize excellence.

Work History

Customer Service Representative

Shop Direct Lifestyle/Smart Store Limited

01.2014 - 2018

Efficiently managed high volume of incoming calls to address customer inquiries and concerns.
Resolved issues from irate customers while maintaining professionalism and ensuring satisfaction.
Performed data entry duties with high accuracy across multiple systems, including CRM and FinPower.
Investigated damaged or lost goods with third-party carriers to facilitate timely resolutions.
Collaborated with internal and external departments to improve operational efficiency.
Engaged customers to collect outstanding debts while ensuring compliance with all procedures.

Office Worker

B & A.W Nikau Transport Limited

01.2003 - 2020

Streamlined front desk operations by managing phone calls, emails, and walk-in clients efficiently.
Resolved customer complaints and inquiries through phone, email, and face-to-face interactions.
Executed accurate data entry and organized paperwork to enhance operational efficiency.
Tracked inventory levels with internal systems to optimize supply chain management.
Managed cash transactions and maintained precise records of sales and payments.
Assisted internal staff with administrative tasks to boost team productivity.
Interacted with vendors and contractors to coordinate orders and communicate instructions.

Skills

Proficient in Microsoft Office
Quick learner of new systems
Results-oriented problem solving
Customer relationship management

Effective verbal and written communication
Composed call control strategies
Clear active listening skills
Organizational and time management abilities

REFERENCES

Shop Direct Lifestyle/Smart Store

Donna Hutton - Office Manager

021 206 1240

donna@brightfive.co.nz

B & A.W Nikau Transport Limited

Anne Nikau - Owner/Director

022 6188 504

anne.nikau@xtra.co.nz