Customer Service Representative
Shop Direct Lifestyle/Smart Store Limited
01.2014 - 2018
- Efficiently managed high volume of incoming calls to address customer inquiries and concerns.
- Resolved issues from irate customers while maintaining professionalism and ensuring satisfaction.
- Performed data entry duties with high accuracy across multiple systems, including CRM and FinPower.
- Investigated damaged or lost goods with third-party carriers to facilitate timely resolutions.
- Collaborated with internal and external departments to improve operational efficiency.
- Engaged customers to collect outstanding debts while ensuring compliance with all procedures.