Ashleigh Madams
Christchurch,CAN
Summary
Successful Front of House Team member with extensive restaurant experience. Flexes easily between different positions to meet demand. Enthusiastic and reliable professionals take pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and a positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Front of House Wait Staff Member
The Gintrap
04.2022 - Current
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Trained new staff members on proper customer service and hospitality policies.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Vehicle Detailer
Euro City
12.2021 - Current
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Shined vehicle windows and windshields to remove water spots.
- Utilized high-pressure washers to clean vehicles and equipment.
Hairdressing Assistant
UpMarket Hair
09.2018 - 06.2020
- Assisted hairdressers with cutting, colouring, and styling hair to maintain salon workflow efficiency.
- Minimized infection risks by using the required solutions and procedures to clean and sanitize tools.
- Assisted hair stylists with colourwork by applying toners.
- Answered telephone calls to provide information and schedule new appointments.
- Maintained a regular client list and successfully handled walk-in customers.
- Answered phone calls and emails to schedule client appointments.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Education
Bachelor of Arts - Psychology & Human Services
University of Canterbury
Christchurch, NZ11.2026
High School Diploma -
Sacred Heart College
Napier, NZ12.2022
Skills
- Excellent communication
- Time management
- Positive attitude
- Cleanliness
- Adaptability
- Professional appearance
- Attention to detail
- Active listening
Timeline
Front of House Wait Staff Member
The Gintrap
04.2022 - Current
Vehicle Detailer
Euro City
12.2021 - Current
Hairdressing Assistant
UpMarket Hair
09.2018 - 06.2020
Bachelor of Arts - Psychology & Human Services
University of Canterbury
High School Diploma -
Sacred Heart College
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