Ashleigh Ouwerkerk
Christchurch,CAN
Summary
I have had almost 6 years experience in retail. I worked in all departments at the Mad Butcher (grocery, butchery, checkouts, and produce) so I am very open to learning new things. I am a reliable and fast worker who is good at helping out when needed. I'm not fussed with days and hours, just keen on kickstarting my career.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Delivery Driver
Mad Butcher
375 Ferry Road, Waltham
03.2021 - 10.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Produce Assistant
PAK’nSAVE Hornby
The Hub, 418 Main South Road
12.2020 - 03.2021
- Maintained a clean and organized produce department, ensuring compliance with health and safety regulations.
- Demonstrated strong attention to detail when inspecting incoming shipments for quality control purposes, ensuring only the freshest produce reached store shelves.
- Provided valuable input during staff meetings, offering suggestions for improving department efficiency and overall store performance.
- Supported management team in executing promotional events, leading to increased store traffic and sales opportunities.
- Collaborated with team members to efficiently stock shelves and maintain inventory levels.
- Reduced waste by effectively managing overstocked or expired items, implementing markdowns or donations as appropriate.
- Assisted with training new team members, sharing best practices and helping them acclimate to a fast-paced work environment.
FOH Team Member
The Coffee Club
Spitfire Square, 530 Memorial Ave
07.2020 - 10.2020
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Reset tables between guests by restocking low items and wiping down surfaces.
Checkout Operator
Mad Butcher
375 Ferry Road, Waltham
02.2018 - 07.2020
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Actively listened to customer needs, recommending appropriate products or services when necessary.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
Education
NCEA Level 1 & 2 -
Avonside Girls' High School
Christchurch, NZSkills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Customer Satisfaction
- Dependable and reliable
- Time management skills
Certification
DG License
OSH Forklift License
Timeline
Delivery Driver
Mad Butcher
03.2021 - 10.2023
Produce Assistant
PAK’nSAVE Hornby
12.2020 - 03.2021
FOH Team Member
The Coffee Club
07.2020 - 10.2020
Checkout Operator
Mad Butcher
02.2018 - 07.2020
NCEA Level 1 & 2 -
Avonside Girls' High School