Ashleigh Payne-Buabin
Christchurch,Canterbury
Summary
Positive and diligent senior level professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties.
Well-organized and decisive, skilled at cultivating and deepening productive relationships with owners, companies and agency representatives.
Ready to bring 5+ years of Property Management experience, knowledge and abilities to a challenging role with potential for long-term career advancement and success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Property Manager
Iron Bridge Property Management Limited
10.2018 - Current
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
- Streamlined property management processes for improved efficiency and cost savings.
- Negotiated favorable lease terms with prospective tenants, securing long-term occupancy agreements.
- Enhanced property value through strategic capital improvement projects and regular upkeep.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
- Developed strong relationships with local vendors, ensuring timely completion of repairs at competitive prices.
- Implemented preventative maintenance programs to minimize unexpected repair costs and extend the life of building systems.
- Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Investigated and resolved any tenant complaints.
- Attracted tenants by advertising vacancies and personally showed units to potential renters.
- Administered operations to handle needs of more than 486 tenants across 243 property units.
- Communicated effectively with owners, residents, and on-site associates.
- Generated leads for sales and rental properties through cold calls and referrals.
- Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
- Provided mentorship and guidance to junior staff members, fostering a positive work environment that promoted professional growth.
Call Centre Supervisor
First Security
03.2016 - 10.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Personal Caregiver
Access Home Healthcare
09.2013 - 05.2016
- Improved client satisfaction by providing personalized care and attention to their unique needs.
- Increased comfort levels for clients with disabilities by implementing customized care plans.
- Assisted clients in maintaining independence through consistent support and encouragement.
- Managed household duties for clients, ensuring a clean and organized environment conducive to their wellbeing.
- Provided emotional support for clients during difficult times, fostering trust and strong rapport.
- Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
- Facilitated smooth transitions between medical appointments, therapy sessions, and other activities as needed for the client''s overall wellness journey.
- Utilized strong problem-solving skills to address unforeseen issues or complications in the caregiving process effectively.
- Assisted patients with self-administered medications.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Education
Residential Property Management Level 4 - Residential Property Management
Skills
New Zealand02.2022
Certificate Level 4 - Business Management
Te Wananga O Aotearoa
Christchurch11.2010
High School Diploma -
Kaiapoi High School
11.2007
Skills
- Customer Service
- Property Management Experience
- Tenant and Eviction Laws
- Relationship Building
- Tenant Relations
- Asset Management
- Excellent Scheduling Abilities
- Maintenance Coordination
- Regulatory Compliance
- Property Inspections
- Understanding of Lease Agreements
- Vendor Management Knowledge
- Rent Collection
- Contract Administration
- Attention to Detail
- Decision Making
- Time Management
- Computer Proficiency
- Problem Solving
- Marketing and Leasing
- Analytical Thinking
- Organizational Skills
Accomplishments
Personal Accolades;
*Awarded the Tenancy Master Class Conference winners of the POD/Team of the year 2022
Certification
Completed the Skills - New Zealand Residential Property Management Level 4
Timeline
Senior Property Manager
Iron Bridge Property Management Limited
10.2018 - Current
Call Centre Supervisor
First Security
03.2016 - 10.2018
Personal Caregiver
Access Home Healthcare
09.2013 - 05.2016
Residential Property Management Level 4 - Residential Property Management
Skills
Certificate Level 4 - Business Management
Te Wananga O Aotearoa
High School Diploma -
Kaiapoi High School
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