Ashleigh Russell
Dunedin,New Zealand
Summary
Proven Operations Manager with a track record of enhancing customer loyalty and improving performance outcomes at Grid Coffee Roasters. Specializes in operations management and team leadership, achieving significant improvements in staff training and client relationships. Demonstrates exceptional problem-solving abilities and a commitment to excellence in customer service.
Looking to have a change up in career to learn new skills and live my dream!
Overview
14
14
years of professional experience
Work History
Operations Manager
Grid Coffee Roasters
03.2021 - Current
- Gained new customers to sell our product to, and trained them to use it correctly to insure our brand stays and a high quality
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Retail Manager
MacPac
01.2015 - 02.2020
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
Cafe Owner Manager
Cafe On Dowling
02.2010 - 06.2012
- Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
- Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
- Mentored and trained employees to improve performance and encourage professional growth.
- Enhanced customer loyalty through exceptional service and consistent product quality.
- Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.
- Increased customer satisfaction by implementing high-quality food and beverage offerings.
Education
Northern Southland College
Lumsden, STLSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Staff Training
- Team motivation
- Goal Setting
- Client Relationships
Timeline
Operations Manager
Grid Coffee Roasters
03.2021 - Current
Retail Manager
MacPac
01.2015 - 02.2020
Cafe Owner Manager
Cafe On Dowling
02.2010 - 06.2012
Northern Southland College