Ashleigh Sherriff
Taradale,Hawkes Bay
Summary
Personable and dedicated Customer Service Representative with extensive experience in the retail industry. Solid team player with an upbeat, positive attitude. Proven skill in establishing rapport with clients. Motivated by maintaining customer satisfaction and contributing to company success. Articulate, enthusiastic, and results-oriented. Demonstrates a passion for building relationships, cultivating partnerships, and growing businesses. Caring Teacher with strong communication skills and a drive to excite students about learning. Specializes in creating stimulating environments that help students achieve their full potential and enjoy the process of learning. Emphasizes effective communication in teaching approach and maintains strong relationships with scholars, families, and colleagues. Flexible hard worker always ready to learn and contribute to team success. Known for punctuality. Actively seeks employment options where commitment to good customer service and positive attitude can make a difference.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Animates
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Tutoring
Cluey Learning
03.2023 - 12.2023
- Helped students review and understand previous lessons to make connection with new lesson.
- Assisted students in finding useful study methods to enhance academic performance.
- Met with students to clarify and review concepts taught in class and solve specific problems.
- Provided private instruction to individual or small groups of students to improve academic performance and prepare for academic or occupational tests.
- Worked closely with students to help develop math and essay writing skills.
- Designed comfortable tutoring environment conducive to learning.
- Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons.
- Created and implemented individual lesson plans based on student learning styles.
- Utilized listening and questioning strategies to diagnose student needs and monitor progress.
- Collaborated with parents and teachers to determine student needs, develop tutoring plans and assess student progress.
- Communicated student progress to students, parents, or teachers in written progress reports, in person, or by email.
- Prepared for tutoring appointments by learning about key topics and planning out structured activities.
- Participated in training and development sessions to improve tutoring practices or learn new tutoring techniques.
Checkout Operator
PaknSave
11.2022 - 03.2023
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped with purchases and signed customers up for rewards program.
- Answered store phone calls to provide general information and direct callers to desired departments.
- Monitored self-checkout users to identify problems and maintain store security.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed refunds for worn, damaged and broken merchandise.
Community Support Worker
Community Living Trust
03.2022 - 09.2022
- Supported individuals with facility-based planned activities in home and community settings.
- Supervised community outings, enabling clients to achieve maximum personal independence.
- Followed and evaluated individualized support care plans to increase personal development.
- Administered medication in accordance with house guidelines to patients, tracking it on daily MAR.
- Supervised daily hygiene and personal care skills to promote self-sufficiency.
- Assisted clients with establishing short-term goals to live successfully in community.
- Wrote and typed succinct file notes to maintain good record keeping.
Support Worker
Hohepa
10.2020 - 02.2021
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Reported concerns and recommendations from clients and employees to senior management.
- Fostered positive and inclusive team culture for support staff.
Education
Bachelor of Teaching - Primary Education
University of Waikato
Hamilton, NZ11-2026
Diploma - Veterinary Assistant And Animal Welfare
The Career Academy
02-2025
Diploma - Papa Reo
Te Wānanga O Aotearoa
10-2027
Skills
- Confidence building
- Flexible working hours
- Friendly and personable
- Proficient in Microsoft
- Activity-based learning
- Essay writing
- Rapport building
- Problem-solving skills
- Reading comprehension
- Team collaboration
- Punctual
- Math skills assessments
- Foundational knowledge
- Compliance
- Special needs students
- Loss prevention
- Customer Service
- Customer assistance
- ID verification
- Payment processing
- Critical thinking
Certification
- Full Clean Drivers Licence - 2020 - 2030
Contact
Taradale, Hawkes Bay 4112
Education and Training
true,other,Hamilton, NZ
Timeline
Customer Service Representative
Animates
10.2024 - Current
Tutoring
Cluey Learning
03.2023 - 12.2023
Checkout Operator
PaknSave
11.2022 - 03.2023
Community Support Worker
Community Living Trust
03.2022 - 09.2022
Support Worker
Hohepa
10.2020 - 02.2021
- Full Clean Drivers Licence - 2020 - 2030
Bachelor of Teaching - Primary Education
University of Waikato
Diploma - Veterinary Assistant And Animal Welfare
The Career Academy
Diploma - Papa Reo
Te Wānanga O Aotearoa
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